Gin & Luck
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General Manager
role at
Gin & Luck .
Position Overview
The General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance.
Core Duties & Responsibilities
Organize, run and supervise smooth and efficient daily operation and daily opening and closing shifts, ensuring an exceptional patron and employee experience.
Provide guidance and leadership to hourly and management teams while fostering our Core Values.
Manage costs and drive sales in support of financial goals.
Partner with the management team to interview, hire, onboard, train, supervise and develop employees.
Teamwork & Communication
All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA).
Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example.
Encourage and build mutual trust, respect, and cooperation among teammates and staff.
Establish guidelines so employees understand expectations and parameters.
Maintain effective communication with ownership, management, leads, and all staff, including weekly meetings with the management team in all departments.
Maintain a reasonable response time for all communication; at minimum, a same‑day confirmation (by email, Slack, text or call) and a promised timeline for a full response.
Meet with the admin and leadership teams (virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, and proactively plan improvements.
Maintain a reasonable schedule with flexible availability; on days or nights off, be on call and ready to manage and respond to emergency situations.
Act as a key ambassador for Gin & Luck, representing the bar graciously whether in‑house, traveling on behalf of the company, or at industry events.
Service Standards
Directly oversee floor staff programming (service and hospitality standards) to ensure all duties are met and exceeded.
Oversee training of all positions.
Be capable of covering any floor position when needed (for emergency purposes only).
Daily monitor staff appearance, cleanliness, arrival time, tools, etc.
Monitor all positions in opening and closing responsibilities and service standards.
Oversight of quality control of food, beverage and service offerings.
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations and standard operating procedures.
Administrative Duties
Lead hiring for all positions aligned with the Death & Co Core Values.
Administer bi‑annual check‑ins and annual reviews.
Establish sanitation standards and procedures that comply with health and legal regulations.
Coordinate with legal, human resources and accounting staff on matters pertaining to those departments.
Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year‑over‑year sales.
Ensure nightly reports are sent out each evening and respond to all immediate action items noted in reports.
Contribute to public relations and press inquiries in a professional manner as directed by Company.
Work with all lead positions to maintain costing to ensure targets are being met.
Coordinate events, oversee department leads in developing events offerings and quality control.
Maintain the facility and oversee all maintenance and improvements.
Execute payroll in accordance with company pay cycles.
Ensure that the property is up to date and compliant with all permitting, legal, DOB and DOH matters.
Monitor, record and communicate employee benefits, PTO, benefits and wellness credits.
Implement new hire onboarding and training syllabi.
Design and implement positional roadmaps.
Coordinate menu changes including timelines, printing and training materials.
Oversee FOH scheduling and time‑off requests.
Maintain point‑of‑sale maintenance.
Monitor, evaluate, record and respond to customer reviews via email, phone and online apps.
Floor Management Duties
Maintain patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings; build relationships with preferred patrons and maintain good community relations.
Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy.
Monitor restaurant and kitchen flow during business hours and assist when and where necessary.
Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times.
Opening and/or closing manager duties; reports, money, shift reports, closing of all Death & Co. spaces.
Human Resources
Communicate performance expectations in accordance with job descriptions for each position.
Coach and counsel employees regarding performance on an ongoing basis.
Ensure employees are treated fairly and equitably, striving to improve employee retention.
Solicit employee feedback; utilize an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
Ensure recognition is taking place across areas of responsibility.
Physical Demands
Seeing, hearing, speaking, reaching, frequently lifting up to 25 lb, occasionally lifting up to 50 lb, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Required Qualifications
3+ years of proven management experience in a reputable establishment.
Highest levels of EQ and discretion.
Ability to lead and develop teams.
Experience with inventory and FOH/BOH systems.
In‑depth knowledge of restaurant operations, including front‑of‑house and back‑of‑house functions.
Proficient in financial management, budgeting, and cost‑control techniques.
Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team.
Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast‑paced environment.
Outstanding communication skills with the ability to interact effectively with customers and team members.
Excellent customer service and problem‑solving abilities.
Flexibility in working hours, including early mornings, evenings, weekends, and holidays.
Patience and adaptability.
Self‑motivated and a team player.
High ethics, hard worker, and a great sense of humor.
Desired Qualifications
2‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
5+ years of GM/AGM experience in a high‑volume establishment.
3‑4 years of supervisory experience.
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons.
Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate, prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition, empathy, and transparency.
What We Offer Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $87,000 - $97,000. Medical, dental, vision, 401(k) and life insurance are included in our benefits package for full‑time/part‑time employees.
Equal Opportunity Statement We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at any time.
#J-18808-Ljbffr
General Manager
role at
Gin & Luck .
Position Overview
The General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance.
Core Duties & Responsibilities
Organize, run and supervise smooth and efficient daily operation and daily opening and closing shifts, ensuring an exceptional patron and employee experience.
Provide guidance and leadership to hourly and management teams while fostering our Core Values.
Manage costs and drive sales in support of financial goals.
Partner with the management team to interview, hire, onboard, train, supervise and develop employees.
Teamwork & Communication
All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA).
Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example.
Encourage and build mutual trust, respect, and cooperation among teammates and staff.
Establish guidelines so employees understand expectations and parameters.
Maintain effective communication with ownership, management, leads, and all staff, including weekly meetings with the management team in all departments.
Maintain a reasonable response time for all communication; at minimum, a same‑day confirmation (by email, Slack, text or call) and a promised timeline for a full response.
Meet with the admin and leadership teams (virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, and proactively plan improvements.
Maintain a reasonable schedule with flexible availability; on days or nights off, be on call and ready to manage and respond to emergency situations.
Act as a key ambassador for Gin & Luck, representing the bar graciously whether in‑house, traveling on behalf of the company, or at industry events.
Service Standards
Directly oversee floor staff programming (service and hospitality standards) to ensure all duties are met and exceeded.
Oversee training of all positions.
Be capable of covering any floor position when needed (for emergency purposes only).
Daily monitor staff appearance, cleanliness, arrival time, tools, etc.
Monitor all positions in opening and closing responsibilities and service standards.
Oversight of quality control of food, beverage and service offerings.
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations and standard operating procedures.
Administrative Duties
Lead hiring for all positions aligned with the Death & Co Core Values.
Administer bi‑annual check‑ins and annual reviews.
Establish sanitation standards and procedures that comply with health and legal regulations.
Coordinate with legal, human resources and accounting staff on matters pertaining to those departments.
Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year‑over‑year sales.
Ensure nightly reports are sent out each evening and respond to all immediate action items noted in reports.
Contribute to public relations and press inquiries in a professional manner as directed by Company.
Work with all lead positions to maintain costing to ensure targets are being met.
Coordinate events, oversee department leads in developing events offerings and quality control.
Maintain the facility and oversee all maintenance and improvements.
Execute payroll in accordance with company pay cycles.
Ensure that the property is up to date and compliant with all permitting, legal, DOB and DOH matters.
Monitor, record and communicate employee benefits, PTO, benefits and wellness credits.
Implement new hire onboarding and training syllabi.
Design and implement positional roadmaps.
Coordinate menu changes including timelines, printing and training materials.
Oversee FOH scheduling and time‑off requests.
Maintain point‑of‑sale maintenance.
Monitor, evaluate, record and respond to customer reviews via email, phone and online apps.
Floor Management Duties
Maintain patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings; build relationships with preferred patrons and maintain good community relations.
Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy.
Monitor restaurant and kitchen flow during business hours and assist when and where necessary.
Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times.
Opening and/or closing manager duties; reports, money, shift reports, closing of all Death & Co. spaces.
Human Resources
Communicate performance expectations in accordance with job descriptions for each position.
Coach and counsel employees regarding performance on an ongoing basis.
Ensure employees are treated fairly and equitably, striving to improve employee retention.
Solicit employee feedback; utilize an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
Ensure recognition is taking place across areas of responsibility.
Physical Demands
Seeing, hearing, speaking, reaching, frequently lifting up to 25 lb, occasionally lifting up to 50 lb, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
Required Qualifications
3+ years of proven management experience in a reputable establishment.
Highest levels of EQ and discretion.
Ability to lead and develop teams.
Experience with inventory and FOH/BOH systems.
In‑depth knowledge of restaurant operations, including front‑of‑house and back‑of‑house functions.
Proficient in financial management, budgeting, and cost‑control techniques.
Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team.
Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast‑paced environment.
Outstanding communication skills with the ability to interact effectively with customers and team members.
Excellent customer service and problem‑solving abilities.
Flexibility in working hours, including early mornings, evenings, weekends, and holidays.
Patience and adaptability.
Self‑motivated and a team player.
High ethics, hard worker, and a great sense of humor.
Desired Qualifications
2‑year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
5+ years of GM/AGM experience in a high‑volume establishment.
3‑4 years of supervisory experience.
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons.
Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate, prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition, empathy, and transparency.
What We Offer Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $87,000 - $97,000. Medical, dental, vision, 401(k) and life insurance are included in our benefits package for full‑time/part‑time employees.
Equal Opportunity Statement We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at any time.
#J-18808-Ljbffr