Snatch UP Jobs
Customer Success Team Lead
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as a hands‑on Customer Success Team Manager to lead our US Customer Success team and actively manage key customer relationships. This is a true player‑coach role combining people management with direct customer ownership. You will ensure clients are successfully onboarded and trained while continuously extracting value from the platform. Key Responsibilities
Team Leadership: Manage, mentor, and support Customer Success Managers (CSMs) in their day‑to‑day work. Escalation Management: Act as the primary escalation point for customer issues and requests, providing feedback to the team to help resolve blockers. Process Excellence: Ensure consistent execution of onboarding, training, and support processes. Account Health: Monitor customer usage, adoption, and engagement across accounts. Product Feedback: Collect and communicate customer feedback directly to Product and Operations teams. Sales Support: Assist in pre‑sales and post‑sales conversations when deeper product expertise is required. Candidate Profile
Player‑Coach Mentality: A hands‑on leader who enjoys working directly with customers. Experience: Proven experience managing or mentoring customer‑facing teams while carrying your own book of business. Communication: Excellent written and verbal communication skills in English are a must. Global Mindset: Comfortable working with global customers across different regions and cultures. Operational Skills: Highly organized, detail‑oriented, and proactive in problem‑solving. Preferred Background: A background in Architecture, Design, or PropTech is a plus. Languages: Additional languages (such as French, Japanese, or Korean) are a plus. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Business Consulting and Services Compensation
Washington DC‑Baltimore Area $45,000.00–$50,000.00
#J-18808-Ljbffr
Join
Snatch UP Jobs
as a hands‑on Customer Success Team Manager to lead our US Customer Success team and actively manage key customer relationships. This is a true player‑coach role combining people management with direct customer ownership. You will ensure clients are successfully onboarded and trained while continuously extracting value from the platform. Key Responsibilities
Team Leadership: Manage, mentor, and support Customer Success Managers (CSMs) in their day‑to‑day work. Escalation Management: Act as the primary escalation point for customer issues and requests, providing feedback to the team to help resolve blockers. Process Excellence: Ensure consistent execution of onboarding, training, and support processes. Account Health: Monitor customer usage, adoption, and engagement across accounts. Product Feedback: Collect and communicate customer feedback directly to Product and Operations teams. Sales Support: Assist in pre‑sales and post‑sales conversations when deeper product expertise is required. Candidate Profile
Player‑Coach Mentality: A hands‑on leader who enjoys working directly with customers. Experience: Proven experience managing or mentoring customer‑facing teams while carrying your own book of business. Communication: Excellent written and verbal communication skills in English are a must. Global Mindset: Comfortable working with global customers across different regions and cultures. Operational Skills: Highly organized, detail‑oriented, and proactive in problem‑solving. Preferred Background: A background in Architecture, Design, or PropTech is a plus. Languages: Additional languages (such as French, Japanese, or Korean) are a plus. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Other Industries
Business Consulting and Services Compensation
Washington DC‑Baltimore Area $45,000.00–$50,000.00
#J-18808-Ljbffr