Vaco by Highspring
Senior Customer Success Manager
Vaco by Highspring, Washington, District of Columbia, us, 20022
Director of Recruiting @ Vaco | Talent Acquisition Expert
Client:
Well-Known Media/Advertising Firm Role:
Senior Customer Success Manager Salary:
$115,000 - $130,000/annually + Benefits Location:
Remote—Headquarters in Washington, D.C. Must travel to East Coast & work EST hours! Political Advertising Experience Preferred
Responsibilities
Client Relationship Leadership:
Act as the strategic lead for a portfolio of political accounts (both self-serve and managed-service). You will be the primary advocate for your clients, fostering long-term partnerships focused on retention, satisfaction, and growth.
Strategic Enablement & Training:
Orchestrate comprehensive onboarding and structured training programs. You'll demystify complex programmatic tools and keep clients ahead of the curve on FEC/state-level compliance and political advertising best practices.
Performance & Campaign Excellence:
Partner closely with clients on campaign architecture, real-time optimization, and troubleshooting. For managed services, you'll ensure every dollar is spent effectively, meeting rigorous delivery and compliance standards.
Subject Matter Expertise:
Serve as a North Star for political strategy, advising on voter audience segmentation and high-impact inventory like CTV, OTT, and mobile. You will translate client feedback into actionable insights for our Product and AdOps teams.
Growth & Retention:
Proactively monitor account health and develop "success roadmaps" to mitigate risk. You'll identify natural opportunities for platform expansion, ensuring our technology remains central to their campaign's victory.
Qualifications
Experience:
5+ years in Customer Success, Account Management, or Ad Operations within the AdTech/Programmatic ecosystem.
Political Core:
Required experience in political tech or agency-side roles. You must have a deep understanding of political advertising cycles and FEC/state compliance.
Technical Fluency:
Deep familiarity with DSP platforms and the programmatic landscape.
Strategic Communication:
Exceptional ability to present complex data as a compelling narrative to stakeholders.
Analytical Rigor:
A proven ability to translate raw campaign data into strategic pivots and actionable insights.
#J-18808-Ljbffr
Well-Known Media/Advertising Firm Role:
Senior Customer Success Manager Salary:
$115,000 - $130,000/annually + Benefits Location:
Remote—Headquarters in Washington, D.C. Must travel to East Coast & work EST hours! Political Advertising Experience Preferred
Responsibilities
Client Relationship Leadership:
Act as the strategic lead for a portfolio of political accounts (both self-serve and managed-service). You will be the primary advocate for your clients, fostering long-term partnerships focused on retention, satisfaction, and growth.
Strategic Enablement & Training:
Orchestrate comprehensive onboarding and structured training programs. You'll demystify complex programmatic tools and keep clients ahead of the curve on FEC/state-level compliance and political advertising best practices.
Performance & Campaign Excellence:
Partner closely with clients on campaign architecture, real-time optimization, and troubleshooting. For managed services, you'll ensure every dollar is spent effectively, meeting rigorous delivery and compliance standards.
Subject Matter Expertise:
Serve as a North Star for political strategy, advising on voter audience segmentation and high-impact inventory like CTV, OTT, and mobile. You will translate client feedback into actionable insights for our Product and AdOps teams.
Growth & Retention:
Proactively monitor account health and develop "success roadmaps" to mitigate risk. You'll identify natural opportunities for platform expansion, ensuring our technology remains central to their campaign's victory.
Qualifications
Experience:
5+ years in Customer Success, Account Management, or Ad Operations within the AdTech/Programmatic ecosystem.
Political Core:
Required experience in political tech or agency-side roles. You must have a deep understanding of political advertising cycles and FEC/state compliance.
Technical Fluency:
Deep familiarity with DSP platforms and the programmatic landscape.
Strategic Communication:
Exceptional ability to present complex data as a compelling narrative to stakeholders.
Analytical Rigor:
A proven ability to translate raw campaign data into strategic pivots and actionable insights.
#J-18808-Ljbffr