Empathy
Business Operations Partner Business Development New York
Empathy, New York, New York, us, 10261
Empathy is on a mission to help families through life’s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time‑consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.
Our team is passionate, empathetic, and dedicated to providing world‑class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.
About the Team
Empathy is transforming the way families navigate life’s most difficult times – from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human‑centric support at scale. Today, Empathy supports over 45 million people across North America.
Backed by top‑tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
In this role you will
Drive high impact strategic initiatives, keeping them and other priorities on track across teams.
Create structure and clarity through scalable processes that touch collaboration, decision making and follow through across all aspects of the business team.
Act as a force multiplier by anticipating needs, managing information flow and enabling the Business team to focus on the top priorities.
Foster alignment for highly effective cross‑departmental projects run to tight deadlines acting as a trusted partner to leaders and rolling up your sleeves to support.
Keep talent pipelines warm and maintain engagement with key candidates and external partners.
On behalf of the business leadership team, write communications, prepare materials, manage stakeholders, and keep momentum on critical deliverables.
Requirements
5+ years of experience, ideally in a startup or high‑growth environment, with exposure to commercial, revenue, or operations teams.
Project management expertise – skilled at structuring work, managing timelines, and holding teams accountable to deliverables.
Exemplifies executive presence across all levels, internally with colleagues and leadership, and externally with clients, partners, and stakeholders, instilling trust and driving influence.
Data analysis and visualization – comfortable working with data to surface insights, track metrics, and build compelling dashboards or reports.
Strong communication skills – clear, concise writer and confident verbal communicator with strong executive presence.
Understanding of sales organizations – familiarity with sales processes, pipeline management, and GTM structures.
Deep understanding of OKRs – experience setting, tracking, and reporting on organizational goals.
Track record of building order through chaos – proven ability to bring clarity and stability to fast‑moving, ambiguous situations.
Relationship management – able to build trust quickly across functions and levels, acting with discretion and empathy.
Bias toward action – thrives in environments that require initiative, prioritization, and execution under pressure.
More Information:
The salary for this position ranges between $160,000 – $180,000. This is decided based on many factors, including but not limited to skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company‑sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team.
At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.
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Our team is passionate, empathetic, and dedicated to providing world‑class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.
About the Team
Empathy is transforming the way families navigate life’s most difficult times – from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human‑centric support at scale. Today, Empathy supports over 45 million people across North America.
Backed by top‑tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
In this role you will
Drive high impact strategic initiatives, keeping them and other priorities on track across teams.
Create structure and clarity through scalable processes that touch collaboration, decision making and follow through across all aspects of the business team.
Act as a force multiplier by anticipating needs, managing information flow and enabling the Business team to focus on the top priorities.
Foster alignment for highly effective cross‑departmental projects run to tight deadlines acting as a trusted partner to leaders and rolling up your sleeves to support.
Keep talent pipelines warm and maintain engagement with key candidates and external partners.
On behalf of the business leadership team, write communications, prepare materials, manage stakeholders, and keep momentum on critical deliverables.
Requirements
5+ years of experience, ideally in a startup or high‑growth environment, with exposure to commercial, revenue, or operations teams.
Project management expertise – skilled at structuring work, managing timelines, and holding teams accountable to deliverables.
Exemplifies executive presence across all levels, internally with colleagues and leadership, and externally with clients, partners, and stakeholders, instilling trust and driving influence.
Data analysis and visualization – comfortable working with data to surface insights, track metrics, and build compelling dashboards or reports.
Strong communication skills – clear, concise writer and confident verbal communicator with strong executive presence.
Understanding of sales organizations – familiarity with sales processes, pipeline management, and GTM structures.
Deep understanding of OKRs – experience setting, tracking, and reporting on organizational goals.
Track record of building order through chaos – proven ability to bring clarity and stability to fast‑moving, ambiguous situations.
Relationship management – able to build trust quickly across functions and levels, acting with discretion and empathy.
Bias toward action – thrives in environments that require initiative, prioritization, and execution under pressure.
More Information:
The salary for this position ranges between $160,000 – $180,000. This is decided based on many factors, including but not limited to skills, qualifications, and geographic location. In addition to base salary, we are proud to offer stock options in the company and a competitive benefits package.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company‑sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team.
At Empathy, we believe that our workforce should reflect the range and variety of the families we serve. We are an equal opportunity employer, where all employment decisions are made without regard to age, sex, race, ethnicity, nationality or nation of origin, religion, ability, medical condition, marital status, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other status protected by local, state, or federal law.
#J-18808-Ljbffr