Clinical Manager

>We're unique. 
You should be, too. >>We're changing lives every
day.  For both our patients and our team members. Are you
innovative and entrepreneurial minded? Is your work ethic and
ambition off the charts?  Do you inspire others with your
kindness and joy?>>We're different than most
primary care providers. We're rapidly expanding and we need great
people to join our team.>The Center Clinical Manager
(CCM) is an active leadership role responsible for the day-to-day
management of back office center operations, which may include but
is not limited to: clinical quality, compliance, human resources,
patient experience and direct team member supervision. The
incumbent in this role oversees the hiring, performance management,
training and day-to-day functions of center team members, including
but not limited to: Care Promoters (all levels),
Pharmacy/Medication Technicians and X-ray Technicians. He/She
collaborates with Center Leadership to design and implement
clinical operation strategies that help the center meet/exceed
organizational goals. The Center Clinical Manager demonstrates
thorough knowledge and proficiency in healthcare data analytics,
clinical protocols and leadership to ensure the center's successful
operation.

class="emphasis-3">ESSENTIAL JOB
DUTIES/RESPONSIBILITIES:

• Collaborates
  with Center and Divisional leaders to provide VIP service to
  patients, family members and
  staff.

• In
  partnership with Center leadership, manages clinical operations to
  ensure organizational objectives relative to clinical performance
  metrics, growth strategy and membership goals are regularly met
  and/or
  exceeded.

• Ensures
  proper back office staffing scheduling, approves staff payroll and
  PTO, plans for and manages staffing
  shortages.

• Performs
  direct patient care duties as/when needed. Patient care may include
  all duties roles and responsibilities of a Care
  Promoter.

• Uses
  data analytics and dashboards to assist with the development and
  execution of business strategies that increase revenue and quality
  ratings (HEDIS/STARS/Clinical Gaps) and support our core
  model.

• Develops
  protocols and procedures to improve staff productivity.
  Collaborates with PCPs to coach and manage clinical staff
  performance; implements progressive improvement plans and
  disciplinary action when
  needed.

• Manages
  medical equipment and supply inventory. Ensures availability and
  proper preventative maintenance of emergency equipment.
  Troubleshoots malfunctions, initiates service and repair requests
  and inspects new
  equipment.

• Ensures
  key performance targets are met, including but not limited to: Key
  Performance Metrics (KPI) metrics, wait times, patient experience
  and staff engagement and
  turnover.

• Leads
  high quality selection, hiring and on-going training and education
  for clinical staff and Pharmacy/Medication Technicians. Facilitates
  orientation and onboarding of new clinical team members ensuring
  they are fully trained in their duties including philosophy of
  care, patient flow and clinical
  competencies.

• Ensures
  regulatory compliance with OSHA, HIPAA and other governing
  agencies. Enforces clinical and quality standards and internal
  audit requirements of
  ChenMed.

• Completes
  all required training to dispense medications from medication
  room.

• Performs
  other duties as assigned and modified at manager's
  discretion.

class="emphasis-3">KNOWLEDGE, SKILLS AND
ABILITIES:

• Highly
  developed healthcare operations and clinical
  acumen

• Superb
  knowledge and understanding of general clinical operations,
  practices, techniques, medical products, processes and
  procedures

• Advanced
  skill in screening patients, medication administration, wound care,
  vital signs, and drawing blood and other specimens for laboratory
  work

• Excellent
  oral and written communication
  skills

• Excellent
  leadership, interpersonal and organizational skills. Able to
  effectively coach, mentor, inspire and encourage top
  performance

• Proven
  ability to consistently meet and regularly exceed organizational
  metrics

• Ability
  to nurture and maintain high clinical staff engagement and low
  turnover

• Ability
  to effectively collaborate and influence team members, including
  PCPs, Providers and Specialists, market/region/division leaders,
  center and dyad leaders, nursing staff, and front office
  staff

• Capability
  to effectively resolve problems and achieve team
  goals

• Ability
  to efficiently multi-task, seamlessly shift priorities and manage
  multiple projects in tandem. Ability to be and remain calm and
  flexible in busy or stressful
  situations

• Detail-oriented
  to ensure accuracy of patient care, staff scheduling and other
  pertinent
  duties

• Customer-focused,
  compassionate and empathetic with our patient population and their
  family
  members

• Proficient
  in Microsoft Office Suite products including Word, Excel,
  PowerPoint and Outlook; competent in other systems required for the
  position

• Ability
  and willingness to travel locally, regionally and/or nationwide up
  to 10% of the
  time

• Spoken
  and written fluency in English; Bilingual a plus
  (Spanish/Creole)

• This
  job requires use and exercise of independent
  judgment

class="emphasis-3">EDUCATION AND EXPERIENCE
CRITERIA:

• High
  school diploma or GED equivalent required
• BA/BS
  degree in Business or Healthcare Administration or a healthcare
  related field preferred
• Active and good
  standing Licensed Practical Nurse (LPN) in current state of
  employment OR a nationally accredited Certified
  Medical Assistant required; other clinical licensure/certifications
  above the minimum requirement may also be
  considered
• A minimum of 5 years progressive
  work experience in a medical clinic, hospital or similarly
  regulated healthcare environment required
• A
  minimum of 2 years management experience with direct reports
  required; in a medical clinic, hospital or similarly regulated
  environment strongly preferred
• IV Therapy
  certification for LPNs where required by State Board of
  Nursing
• Basic Life Support (BLS) certification
  from the American Heart Association (AMA) or American Red Cross
  required w/in first 90 days of
  employment
• Experience working with geriatric
  patients is preferred
• EMR system experience a
  plus

PAY
RANGE:

$52,775 - $75,393
Salary

EMPLOYEE
BENEFITS

>

We're
ChenMed and we're transforming healthcare for seniors and changing
America's healthcare for the better.  Family-owned and
physician-led, our unique approach allows us to improve the health
and well-being of the populations we serve. We're growing rapidly
as we seek to rescue more and more seniors from inadequate health
care. 

ChenMed
is changing lives for the people we serve and the people we
hire.  With great compensation, comprehensive benefits, career
development and advancement opportunities and so much more, our
employees enjoy great work-life balance and opportunities to
grow.  Join our team who make a difference in people's lives
every single
day.

Current
Employee apply >target="_blank">HERE

Current
Contingent Worker please see job aid >target="_blank">HERE to
apply

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