City and County of San Francisco
IS Business Analyst-Principal - ITS (SFPUC) - 1054
City and County of San Francisco, San Francisco, California, United States, 94199
IS Business Analyst-Principal - ITS (SFPUC) - 1054
Apply for the
IS Business Analyst-Principal - ITS (SFPUC) - 1054
role at
City and County of San Francisco .
Company Description
Application Opening: 12/19/2025
Application Filing Deadline: 12/29/2025
Recruitment ID: RTF0162555 (162556)
Appointment Type Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
About SFPUC San Francisco Public Utilities Commission (SFPUC) is headquartered in San Francisco, with 2,300 employees across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Mission:
To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Vision:
We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award‑winning, industry‑leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit https://www.sfpuc.gov.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc.
Job Description Project: Disaster Recovery
Location: 525 Golden Gate Ave., San Francisco, CA
Hours: Monday – Friday, 8:00 am – 5:00 pm
Position Description Under the general guidance of the IS Project Director, this Principal Business Analyst (Disaster Recovery) will lead and execute our organization's disaster recovery and business continuity initiatives. This senior‑level position is responsible for developing, implementing, and maintaining comprehensive disaster recovery strategies that protect our critical business operations and ensure rapid restoration capabilities in the event of a disruption. The role requires business acumen to collaborate internally agencywide and within larger Citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 policies.
Essential Functions – Disaster Recovery Plan Development & Maintenance
Lead the development of comprehensive enterprise‑wide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance.
Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan.
Create detailed recovery procedures and step‑by‑step runbooks for each critical system and application.
Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all business‑critical systems.
Maintain up‑to‑date disaster recovery plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes).
Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness.
Document disaster recovery roles, responsibilities, and escalation procedures.
Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices.
Ensure disaster recovery plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.).
Archive and version‑control all disaster recovery documentation for historical reference and compliance.
Essential Functions – Strategic Planning & Infrastructure Design
Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities.
Design recovery architectures and fail‑over strategies for mission‑critical applications and infrastructure.
Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget.
Develop disaster recovery strategies across multiple infrastructure environments (on‑premises, cloud, hybrid).
Essential Functions – Program Management & Implementation
Lead cross‑functional teams to implement disaster recovery solutions across multiple business units and technical domains.
Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms.Manage disaster recovery budgets and resource allocation.Develop and manage disaster recovery documentation, runbooks, and standard operating procedures.
Essential Functions – Testing & Validation
Plan and execute regular disaster recovery drills and full‑scale exercises to validate plan effectiveness.
Analyze test results, identify gaps, and recommend improvements to recovery procedures.
Maintain detailed records of all testing activities and outcomes.
Coordinate with business stakeholders on tabletop exercises and scenario‑based planning.
Essential Functions – Compliance & Governance
Ensure disaster recovery programs meet regulatory requirements and industry standards (ISO 27001).
Maintain compliance documentation and audit readiness.
Develop disaster recovery policies and procedures.
Conduct training and awareness programs for staff.
Perform other related duties as assigned.
Qualifications Minimum Qualifications:
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Education
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university, OR its equivalent in terms of total course credits/units (at least 60 semester or 90 quarter credits/units with a minimum of 20 semester or 30 quarter credits/units in one of the fields above or a closely‑related field).
Experience
Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Additional experience may be substituted for the required degree on a year‑for‑year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty‑five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Desired Qualifications
Utility Industry experience
Six Sigma or similar process improvement certification
Experience with security and network infrastructure
Knowledge of IT service management frameworks (ITIL)
Verification of Education and Experience Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be a cause for ineligibility, disqualification or may lead to lower scores.
Additional Information
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Right to Work
Copies of Application Documents
Diversity Statement
How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “I’m Interested” button and follow instructions on the screen.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com.
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Failure to receive this email means that the online application was not submitted or received.
Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Sanly Guan at Sguan@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Research, Analyst, and Information Technology
Government Administration
Referrals increase your chances of interviewing at City and County of San Francisco by 2x.
#J-18808-Ljbffr
IS Business Analyst-Principal - ITS (SFPUC) - 1054
role at
City and County of San Francisco .
Company Description
Application Opening: 12/19/2025
Application Filing Deadline: 12/29/2025
Recruitment ID: RTF0162555 (162556)
Appointment Type Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
About SFPUC San Francisco Public Utilities Commission (SFPUC) is headquartered in San Francisco, with 2,300 employees across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Mission:
To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Vision:
We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award‑winning, industry‑leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit https://www.sfpuc.gov.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc.
Job Description Project: Disaster Recovery
Location: 525 Golden Gate Ave., San Francisco, CA
Hours: Monday – Friday, 8:00 am – 5:00 pm
Position Description Under the general guidance of the IS Project Director, this Principal Business Analyst (Disaster Recovery) will lead and execute our organization's disaster recovery and business continuity initiatives. This senior‑level position is responsible for developing, implementing, and maintaining comprehensive disaster recovery strategies that protect our critical business operations and ensure rapid restoration capabilities in the event of a disruption. The role requires business acumen to collaborate internally agencywide and within larger Citywide disaster recovery programs to meet regulatory requirements, industry standards, and City DPR3 policies.
Essential Functions – Disaster Recovery Plan Development & Maintenance
Lead the development of comprehensive enterprise‑wide disaster recovery and business continuity plans aligned with organizational objectives and risk tolerance.
Conduct thorough documentation of all critical systems, applications, data, and dependencies within the plan.
Create detailed recovery procedures and step‑by‑step runbooks for each critical system and application.
Establish and document recovery time objectives (RTO) and recovery point objectives (RPO) for all business‑critical systems.
Maintain up‑to‑date disaster recovery plans through regular reviews and updates (minimally quarterly or upon significant infrastructure changes).
Coordinate with system owners and business units to gather requirements and ensure plan accuracy and completeness.
Document disaster recovery roles, responsibilities, and escalation procedures.
Develop and maintain the Disaster Recovery Plan documentation, including executive summaries and detailed technical appendices.
Ensure disaster recovery plans address various disaster scenarios (natural disasters, cyberattacks, infrastructure failures, etc.).
Archive and version‑control all disaster recovery documentation for historical reference and compliance.
Essential Functions – Strategic Planning & Infrastructure Design
Conduct comprehensive risk assessments and business impact analyses to identify critical systems and recovery priorities.
Design recovery architectures and fail‑over strategies for mission‑critical applications and infrastructure.
Evaluate and recommend disaster recovery technologies and solutions that align with organizational needs and budget.
Develop disaster recovery strategies across multiple infrastructure environments (on‑premises, cloud, hybrid).
Essential Functions – Program Management & Implementation
Lead cross‑functional teams to implement disaster recovery solutions across multiple business units and technical domains.
Oversee procurement, configuration, and deployment of disaster recovery technologies and platforms.Manage disaster recovery budgets and resource allocation.Develop and manage disaster recovery documentation, runbooks, and standard operating procedures.
Essential Functions – Testing & Validation
Plan and execute regular disaster recovery drills and full‑scale exercises to validate plan effectiveness.
Analyze test results, identify gaps, and recommend improvements to recovery procedures.
Maintain detailed records of all testing activities and outcomes.
Coordinate with business stakeholders on tabletop exercises and scenario‑based planning.
Essential Functions – Compliance & Governance
Ensure disaster recovery programs meet regulatory requirements and industry standards (ISO 27001).
Maintain compliance documentation and audit readiness.
Develop disaster recovery policies and procedures.
Conduct training and awareness programs for staff.
Perform other related duties as assigned.
Qualifications Minimum Qualifications:
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Education
An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university, OR its equivalent in terms of total course credits/units (at least 60 semester or 90 quarter credits/units with a minimum of 20 semester or 30 quarter credits/units in one of the fields above or a closely‑related field).
Experience
Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Additional experience may be substituted for the required degree on a year‑for‑year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty‑five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
Desired Qualifications
Utility Industry experience
Six Sigma or similar process improvement certification
Experience with security and network infrastructure
Knowledge of IT service management frameworks (ITIL)
Verification of Education and Experience Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be a cause for ineligibility, disqualification or may lead to lower scores.
Additional Information
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Right to Work
Copies of Application Documents
Diversity Statement
How to Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
Select the “I’m Interested” button and follow instructions on the screen.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com.
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Failure to receive this email means that the online application was not submitted or received.
Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Sanly Guan at Sguan@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Research, Analyst, and Information Technology
Government Administration
Referrals increase your chances of interviewing at City and County of San Francisco by 2x.
#J-18808-Ljbffr