Retail Cosmetics Brand Expert - MAC, Hawthorne Center - Full Time

Macy's is more than just a store. A story about innovations and traditions...We've been part of memorable moments and milestones for countless customers and colleagues. As a Beauty Brand Expert at Macy's, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast - creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You'll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you'll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. How our Beauty Brand Expert Leaders spend their day... As a Beauty Brand Expert Leader, you come in energized and ready to inspire your team - wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer. On the floor, welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. You help by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day. You help the team by reminding them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer's name and adding a personal touch. You model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities. take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Deliver exceptional customer service through personalized consultations and expert product knowledge Build lasting relationships with clients and drive client development through outreach and follow-up Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results Plan and execute in-store and vendor-led events to drive traffic and engagement Maintain brand standards through proper merchandising, hygiene, and stock replenishment Collaborate with vendors, personal stylists, and store leadership to optimize outcomes Resolve customer concerns in a professional and customer-first manner Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits 3–5 years of relevant retail, beauty, or leadership experience preferred Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Merchandise discounts Performance-based incentives Employee Assistance Program with mental health counseling and legal/financial advice Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.