Entry Level Technical Support Engineer Job at IBM in Austin

Are you passionate about solving technical problems and helping others succeed? IBM Software Support is looking for curious, driven, and customer-focused engineers to join our team of Technical Support Engineers. As a support engineer, you’ll gain hands‑on experience supporting a wide range of IBM software solutions, while learning from industry experts and contributing to real-world client success.

Why Join IBM Support?

• IBM Support is a cornerstone of client success, known for:
• 24x7 global availability and proactive engagement with our clients.
• Secure data handling aligned with global standards.
• Expertise and efficiency powered by AI tools like watsonx and copilot.
• A culture of learning, collaboration, and innovation!

Your role and responsibilities

As a Technical Support engineer, you will:

• Drive resolution of client product issues by collaborating with global support and engineering teams across IBM Software and Cloud.
• Analyze diagnostics, help optimize product usage and recommend solutions for customers to get the most out of their partnership with IBM.
• Create and update knowledge base articles to share insights.
• Educate clients on product usage and best practices.
• Work with Engineering and Product teams to improve IBM solutions.
• Participate in proactive support activities such as upgrade planning and product adoption.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Bachelor’s degree in Computer Science, Computer Engineering, Artificial Intelligence or a related field.
• Strong communication skills and a passion for customer satisfaction.
• Familiarity with Windows/Linux operating systems.
• Basic understanding of troubleshooting and problem resolution.

Preferred technical and professional experience

• Experience within customer service teams.
• Exposure to programming languages like Java, Python, etc.
• Understanding of software development concepts and system integration.

Other Relevant Job Details

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full‑time schedule for a full calendar year. The salary will vary depending on your job‑related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro‑rated for those who start working during the calendar year.

Job Title

Entry Level Technical Support Engineer

Date posted

03-Nov-2025

Job ID

65791

City / Township / Village

LOWELL, San Jose, Austin

State / Province

Texas, Massachusetts, California

Country

United States

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

100,800.00

Projected Maximum Salary per year

151,200.00

Position type

Entry Level

Up to 20% or 1 day a week

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.