ClifyX
Title: Helpdesk Support
Work Location: Boca Raton, FL (Onsite)
Contract duration: 6+ months Contract
(W2 only, No C2C--This is only for Visa Independent Candidates Only
)
Job Description: Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support:
Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices
Please provide the TOP skills, and the years of experience that youll consider: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. Proven expertise in troubleshooting and supporting both Windows and macOS operating systems
Thanks, and Regards Abdul Azim (U.S IT Recruiter) Phone: 908 928 7877 Email: abdul@clifyX.com LinkedIn:
linkedin.com/in/abdul-azim-a4065b214 Head Office: South Plainfield, NJ Website:
www.clifyX.com
We are an E-Verify Company
(W2 only, No C2C--This is only for Visa Independent Candidates Only
)
Job Description: Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals. Software & Application Support:
Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools). Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices. Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed. VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution. Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory. Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology. Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions. Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices
Please provide the TOP skills, and the years of experience that youll consider: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. 5-10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive-level users in a financial institution. Proven expertise in troubleshooting and supporting both Windows and macOS operating systems
Thanks, and Regards Abdul Azim (U.S IT Recruiter) Phone: 908 928 7877 Email: abdul@clifyX.com LinkedIn:
linkedin.com/in/abdul-azim-a4065b214 Head Office: South Plainfield, NJ Website:
www.clifyX.com
We are an E-Verify Company