Site Reliability Engineer (Chandler)

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) a W2 contract opportunity with one of our largest clients! Candidates should be willing to work on our W2 ONLY, NO C2C Network/Site Reliability & Infrastructure Engineer (NSRE/SRE) Role Type: W2 only Duration: 12 months Locations: Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ Time Zone Preference: EST strongly preferred Experience Level: MidSenior (56+ years minimum) Schedule: Onsite/Hybrid Position Overview We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments. This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with.

Required Qualifications:

5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education. Key Responsibilities Provide infrastructure and reliability support for

Contact Center platforms , including: NICE Nexidia (Call Analytics) WFM (Workforce Management) CDM systems Own system reliability, monitoring, incident response, and problem resolution Participate in

on-call rotations , shift-based support, and after-hours initiatives as required Perform

root cause analysis

and drive preventative solutions Improve

operational efficiency

through scripting, automation, and process optimization Support multiple applications across a diverse technology stack Work closely with cross-functional teams to support SaaS and cloud-based platforms Required Skills: 56+ years of experience

in NSRE, SRE, Infrastructure Engineering, or Systems Operations Strong contact centerrelated experience (required) Hands-on experience with

NICE platforms (Nexidia required) Experience supporting

public cloudbased or SaaS products Solid background in

general systems operations , primarily Windows-based environments Experience working in

shift-based operational support models

and on-call rotations Strong troubleshooting, analytical, and task ownership skills Preferred / Nice-to-Have Skills Experience with

Apache Tomcat and Java-based technologies Scripting experience (PowerShell, Python, Bash, etc.) Strong automation mindset aligned with SRE best practices Familiarity with modern observability and monitoring tools, including: Splunk

(centralized logging) AppDynamics ThousandEyes

(via AppDynamics) Azure Stack / Azure Monitor / Azure Insights BigPanda

for alert consolidation and intelligent insights Work Expectations Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives Participation in on-call rotation is required Ability to pick up work across shifts and support business-critical systems.

Beware of scams. S3 never asks for money during its onboarding process.