Qualis1 Inc.
Desktop Support Executive (100% Onsite) (Nashville)
Qualis1 Inc., Nashville, Tennessee, United States, 37247
Desktop Support Executive (Onsite
Nashville, TN) Location:
Nashville, TN (100% Onsite) Duration:
6 Months
Job Summary Seeking a Desktop Support Executive with 46+ years of hands-on experience in desktop infrastructure, end-user support, hardware installation, troubleshooting, and Windows environment maintenance. This role requires strong customer service, problem-solving skills, and the ability to work fully onsite in Nashville, TN.
Key Responsibilities: Core Desktop Support Build, install, and configure PCs, laptops, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smartphones). Perform routine maintenance of PCs, networks, telephony, and related infrastructure. Diagnose, log, and resolve technical issues related to software applications, network systems, and end-user devices. Support OS migrations (Windows XP
Windows 7 or higher). Maintain accurate records in client databases, including solutions and activity logs. Use call logging/ticketing systems to accurately document all support requests. Explain technical issues clearly to non-technical end users. Ensure all work is completed within defined SLAs and departmental standards.
Stakeholder Communication & Reporting Provide guidance to colleagues on incident-related issues. Identify potential improvements and present recommendations to senior team leads. Create and distribute status and progress reports to leadership.
Good-to-Have (Bonus Skills) Experience with software packaging and deployment. Ability to troubleshoot and resolve complex software packaging issues. Familiarity with workflow management tools for recording and tracking software distribution requests. Experience scheduling software distribution and performing endpoint remediation. Support monthly patching activities targeting 100% compliance. Work on transitions/transformation projects and process change requests. Collaborate with teams to ensure successful software deployment and meet distribution SLAs.
Required Experience & Competencies 46+ years of desktop support or IT infrastructure support experience. Strong hardware/software troubleshooting skills. Experience with Windows OS environments. Strong analytical and problem-solving ability. Excellent communication and customer-facing skills. Ability to build strong professional relationships. Highly committed to meeting business objectives. ITIL familiarity is a plus.
Nashville, TN) Location:
Nashville, TN (100% Onsite) Duration:
6 Months
Job Summary Seeking a Desktop Support Executive with 46+ years of hands-on experience in desktop infrastructure, end-user support, hardware installation, troubleshooting, and Windows environment maintenance. This role requires strong customer service, problem-solving skills, and the ability to work fully onsite in Nashville, TN.
Key Responsibilities: Core Desktop Support Build, install, and configure PCs, laptops, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smartphones). Perform routine maintenance of PCs, networks, telephony, and related infrastructure. Diagnose, log, and resolve technical issues related to software applications, network systems, and end-user devices. Support OS migrations (Windows XP
Windows 7 or higher). Maintain accurate records in client databases, including solutions and activity logs. Use call logging/ticketing systems to accurately document all support requests. Explain technical issues clearly to non-technical end users. Ensure all work is completed within defined SLAs and departmental standards.
Stakeholder Communication & Reporting Provide guidance to colleagues on incident-related issues. Identify potential improvements and present recommendations to senior team leads. Create and distribute status and progress reports to leadership.
Good-to-Have (Bonus Skills) Experience with software packaging and deployment. Ability to troubleshoot and resolve complex software packaging issues. Familiarity with workflow management tools for recording and tracking software distribution requests. Experience scheduling software distribution and performing endpoint remediation. Support monthly patching activities targeting 100% compliance. Work on transitions/transformation projects and process change requests. Collaborate with teams to ensure successful software deployment and meet distribution SLAs.
Required Experience & Competencies 46+ years of desktop support or IT infrastructure support experience. Strong hardware/software troubleshooting skills. Experience with Windows OS environments. Strong analytical and problem-solving ability. Excellent communication and customer-facing skills. Ability to build strong professional relationships. Highly committed to meeting business objectives. ITIL familiarity is a plus.