Axiom Technologies
IT Desktop Support Engineer (Independent Contractor 1099) (Mountville)
Axiom Technologies, Mountville, Pennsylvania, United States, 17554
Role Description
We are seeking an experienced
IT Desktop Support Engineer
to provide onsite technical support at a client location in
Mountville, PA . The role involves installing, configuring, maintaining, and troubleshooting computer systems, networks, and peripheral devices while ensuring adherence to established IT standards and procedures. The successful candidate will work directly with end users and play a critical role in maintaining operational continuity. This position is offered as a
full-time independent contractor (1099)
engagement and
does not include benefits .
Key Responsibilities:
Install, upgrade, support, and troubleshoot
Windows 10/11 , Microsoft Office, and other authorized desktop applications Install, upgrade, support, and troubleshoot
desktop/laptop hardware, printers, and peripheral equipment Diagnose and resolve hardware, software, and network issues at the client site Provide
user data and application recovery Perform
email account administration , including account creation, management, and distribution lists Manage
user accounts in Active Directory , including account creation, password resets, and access management Use diagnostic tools to troubleshoot
LAN/WAN connectivity issues
(TCP/IP, DNS, DHCP) Deploy and customize operating system images using approved tools and methodologies Perform
preventative maintenance
and
remedial repairs
on desktops, laptops, printers, and peripherals Test and deploy
security patches
and software updates Participate in
new hardware and software rollouts , ensuring consistency with company standards Log, track, and resolve incidents and requests using a
ticketing system Educate and support
non-technical users Provide
IMAC support , vendor coordination, and asset tracking Manage
hardware inventory
at the Mountville, PA client location Provision and re-provision hardware based on client requirements Ensure compliance with
warranty and service requirements Return defective equipment and maintain spare parts inventory
Technical Expertise : Strong experience in
hardware and software troubleshooting Windows 10/11 and
iOS/Android mobile device support Desktop, laptop, server, tablet, and printer repair Office 365 and
Microsoft Intune
support Active Directory and endpoint support LAN/WAN fundamentals (TCP/IP, DNS, DHCP) IT ticketing systems and service management processes
Required Experience:
810 years
of desktop/end-user support experience
Education & Certifications
Graduate degree in
Engineering (any discipline) Microsoft certification
preferred ITIL certification
preferred
Attributes & Soft Skills:
Customer-focused with strong communication skills Excellent troubleshooting and analytical abilities Clear spoken and written English Ability to articulate technical concepts to non-technical users Team-oriented and dependable Strong understanding of business IT environments
Work Requirements:
Onsite presence in Mountville, PA
5 days per week (mandatory) Open to travel to other sites if required Willingness to work
unsociable hours , including 24x7x365 schedules , as needed
Attitude: Willing to accept challenging assignments Eagerness to learn and adapt
What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
careers.us@axiomtechnologies.com.
IT Desktop Support Engineer
to provide onsite technical support at a client location in
Mountville, PA . The role involves installing, configuring, maintaining, and troubleshooting computer systems, networks, and peripheral devices while ensuring adherence to established IT standards and procedures. The successful candidate will work directly with end users and play a critical role in maintaining operational continuity. This position is offered as a
full-time independent contractor (1099)
engagement and
does not include benefits .
Key Responsibilities:
Install, upgrade, support, and troubleshoot
Windows 10/11 , Microsoft Office, and other authorized desktop applications Install, upgrade, support, and troubleshoot
desktop/laptop hardware, printers, and peripheral equipment Diagnose and resolve hardware, software, and network issues at the client site Provide
user data and application recovery Perform
email account administration , including account creation, management, and distribution lists Manage
user accounts in Active Directory , including account creation, password resets, and access management Use diagnostic tools to troubleshoot
LAN/WAN connectivity issues
(TCP/IP, DNS, DHCP) Deploy and customize operating system images using approved tools and methodologies Perform
preventative maintenance
and
remedial repairs
on desktops, laptops, printers, and peripherals Test and deploy
security patches
and software updates Participate in
new hardware and software rollouts , ensuring consistency with company standards Log, track, and resolve incidents and requests using a
ticketing system Educate and support
non-technical users Provide
IMAC support , vendor coordination, and asset tracking Manage
hardware inventory
at the Mountville, PA client location Provision and re-provision hardware based on client requirements Ensure compliance with
warranty and service requirements Return defective equipment and maintain spare parts inventory
Technical Expertise : Strong experience in
hardware and software troubleshooting Windows 10/11 and
iOS/Android mobile device support Desktop, laptop, server, tablet, and printer repair Office 365 and
Microsoft Intune
support Active Directory and endpoint support LAN/WAN fundamentals (TCP/IP, DNS, DHCP) IT ticketing systems and service management processes
Required Experience:
810 years
of desktop/end-user support experience
Education & Certifications
Graduate degree in
Engineering (any discipline) Microsoft certification
preferred ITIL certification
preferred
Attributes & Soft Skills:
Customer-focused with strong communication skills Excellent troubleshooting and analytical abilities Clear spoken and written English Ability to articulate technical concepts to non-technical users Team-oriented and dependable Strong understanding of business IT environments
Work Requirements:
Onsite presence in Mountville, PA
5 days per week (mandatory) Open to travel to other sites if required Willingness to work
unsociable hours , including 24x7x365 schedules , as needed
Attitude: Willing to accept challenging assignments Eagerness to learn and adapt
What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
careers.us@axiomtechnologies.com.