Bank of America
Financial Center Manager - Boylston Street Financial Center
Bank of America, Boston, Massachusetts, us, 02298
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. This role is responsible for managing a financial centre and its employees on a day‑to‑day basis. It includes operating as a business owner, fostering a team environment, instilling an effective client‑centric and risk culture in the centre, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients, and fostering client retention
Manage business results through formalised management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiative prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organisational priorities and effective execution
Managerial Responsibilities
Break down barriers to create a more inclusive environment that supports company D&I goals
Challenge end‑to‑end process efficiency and effectiveness, champion data‑driven decision‑making and removes obstacles to optimise operations
Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
Inspect and challenge risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organisation
Coach to sustain and elevate organisational performance while differentiating to ensure pay for performance
Efficiently allocate and manage resources across the organisation to drive short and long‑term profitability
Inspect and manage the health of the bench to ensure succession for the organisation, while supporting enterprise talent needs
Mobilise organisational resources to deliver the full range of the bank’s capabilities to meet client needs and gain competitive advantage
Required Qualifications
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
Communicates effectively and confidently, and is comfortable engaging all clients.
Has the ability to learn and adapt to new information and technology platforms.
Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Efficiently manages your time and capacity.
Can manage complexity, prioritise tasks, delegate and execute in a fast‑paced environment.
Can interpret performance results, find opportunities to drive success and hold others accountable to results.
Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications
1+ years management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.
Skills
Customer Service Management
Performance Management
Coaching
Customer and Client Focus
Talent Development
Risk Management
Sales Performance Management
Business Operations Management
Recruiting
Result Orientation
Referral Management
Leadership Development
Inclusive Leadership
Prioritisation
Problem Solving
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift 1st shift (United States of America)
Hours Per Week 40
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
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Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients, and fostering client retention
Manage business results through formalised management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiative prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organisational priorities and effective execution
Managerial Responsibilities
Break down barriers to create a more inclusive environment that supports company D&I goals
Challenge end‑to‑end process efficiency and effectiveness, champion data‑driven decision‑making and removes obstacles to optimise operations
Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
Inspect and challenge risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organisation
Coach to sustain and elevate organisational performance while differentiating to ensure pay for performance
Efficiently allocate and manage resources across the organisation to drive short and long‑term profitability
Inspect and manage the health of the bench to ensure succession for the organisation, while supporting enterprise talent needs
Mobilise organisational resources to deliver the full range of the bank’s capabilities to meet client needs and gain competitive advantage
Required Qualifications
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
Communicates effectively and confidently, and is comfortable engaging all clients.
Has the ability to learn and adapt to new information and technology platforms.
Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Efficiently manages your time and capacity.
Can manage complexity, prioritise tasks, delegate and execute in a fast‑paced environment.
Can interpret performance results, find opportunities to drive success and hold others accountable to results.
Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications
1+ years management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.
Skills
Customer Service Management
Performance Management
Coaching
Customer and Client Focus
Talent Development
Risk Management
Sales Performance Management
Business Operations Management
Recruiting
Result Orientation
Referral Management
Leadership Development
Inclusive Leadership
Prioritisation
Problem Solving
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift 1st shift (United States of America)
Hours Per Week 40
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales
Industries Banking
#J-18808-Ljbffr