Specialized Bicycle Components
Service Technician - South Bay Cycles - Manhattan Beach, CA
Specialized Bicycle Components, San Francisco, California, United States, 94199
Service Technician - South Bay Cycles - Manhattan Beach, CA
4 days ago Be among the first 25 applicants
About Specialized Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets, we’re here to do the best work of our lives to push the greatest human‑powered machine into the future each and every day. We’re a team of barrier‑breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider‑focused, and collaborative team that creates the best bikes and delivers world‑class rider care attention. We provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.
Job Summary A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in‑store brand experiences. The Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians collaborate hands‑on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service, enhances rider satisfaction, and aids in meeting sales and profitability goals.
How You’ll Make a Difference
Meeting and making a connection with riders, asking qualifying questions and listening to riders’ needs, then giving options and advice on meeting those needs from a pre‑set service menu or tune‑ups and a la cart service.
Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
Assist customers in an enthusiastic and courteous manner; provide “wow” customer service.
Responsible for properly taking in all service work, setting and exceeding rider expectations, including correctly filling out service work orders and scheduling an appropriate number of repairs.
Advise and assist customers with their product/service selection without bias.
Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keep current as new product lines are introduced.
Assist with bike sales with technical consulting, and any other bike floor duties as needed.
Deliver best in class rider‑service that ensures ongoing service and high levels of rider satisfaction.
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
Proficiency in Lightspeed point of sale systems and store operational websites.
Regular, dependable attendance and punctuality.
What You Need To Win
Passion for cycling and the Specialized brand.
Bike shop / bike mechanic experience preferred.
Excellent communication with the ability to effectively interact with riders and team members.
Must be able to work as business dictates which includes weekends.
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
Able to lift at least 50 lbs or more and use proper lifting skills.
TELL ME MORE
Competitive health care (Medical PPO or HDHP)*
Dental*
Vision*
Health Savings Account (HSA)
Short and Long Term Disability
Company sponsored life insurance
Optional Term Life Insurance
Optional Critical Illness insurance
Optional Critical Accident insurance
Competitive vacation package*
401(k) with match
8 Weeks paid parental leave
Paid company holidays
Employee discounts on all product
Deep partner retail discounts
Fitness & Events Reimbursement
Employee Assistance Program
Commuter Benefits *if applicable in state
Compensation: $16.90 - $20/hr
For eligible employees
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.
Seniority Level Entry level
Employment Type Part‑time
Job Function Information Technology
Industries Retail
#J-18808-Ljbffr
About Specialized Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets, we’re here to do the best work of our lives to push the greatest human‑powered machine into the future each and every day. We’re a team of barrier‑breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider‑focused, and collaborative team that creates the best bikes and delivers world‑class rider care attention. We provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.
Job Summary A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in‑store brand experiences. The Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians collaborate hands‑on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service, enhances rider satisfaction, and aids in meeting sales and profitability goals.
How You’ll Make a Difference
Meeting and making a connection with riders, asking qualifying questions and listening to riders’ needs, then giving options and advice on meeting those needs from a pre‑set service menu or tune‑ups and a la cart service.
Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
Assist customers in an enthusiastic and courteous manner; provide “wow” customer service.
Responsible for properly taking in all service work, setting and exceeding rider expectations, including correctly filling out service work orders and scheduling an appropriate number of repairs.
Advise and assist customers with their product/service selection without bias.
Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keep current as new product lines are introduced.
Assist with bike sales with technical consulting, and any other bike floor duties as needed.
Deliver best in class rider‑service that ensures ongoing service and high levels of rider satisfaction.
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
Proficiency in Lightspeed point of sale systems and store operational websites.
Regular, dependable attendance and punctuality.
What You Need To Win
Passion for cycling and the Specialized brand.
Bike shop / bike mechanic experience preferred.
Excellent communication with the ability to effectively interact with riders and team members.
Must be able to work as business dictates which includes weekends.
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
Able to lift at least 50 lbs or more and use proper lifting skills.
TELL ME MORE
Competitive health care (Medical PPO or HDHP)*
Dental*
Vision*
Health Savings Account (HSA)
Short and Long Term Disability
Company sponsored life insurance
Optional Term Life Insurance
Optional Critical Illness insurance
Optional Critical Accident insurance
Competitive vacation package*
401(k) with match
8 Weeks paid parental leave
Paid company holidays
Employee discounts on all product
Deep partner retail discounts
Fitness & Events Reimbursement
Employee Assistance Program
Commuter Benefits *if applicable in state
Compensation: $16.90 - $20/hr
For eligible employees
Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.
We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.
Seniority Level Entry level
Employment Type Part‑time
Job Function Information Technology
Industries Retail
#J-18808-Ljbffr