Production Specialist II - 3rd Shift

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth, including commitment to an inclusive workplace, supporting teammates’ wellness, recognizing and rewarding performance, and making an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance.

Schedule Saturday - Wednesday 10:00pm - 6:30am

Responsibilities

Addresses issues in production proactively and handles complex client escalations

Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

Monitors and reviews documentation requirements

Resolves peer or customer escalations and inquiries

Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Routine daily maintenance on Opex machine

Document Extraction

Identification of exceptions, cash, credit card payments and foreign items

Error message identification handling and escalation on equipment issues.

Required Qualifications

1+ years relatable experience

Ability to process transactions based on documented procedures

Basic Banking Operations experience

Team player with ability to multitask

Attention to detail

Adapts to change and a quick learner, receptive to coaching

Proficient in MS Office

Desired Qualifications

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Skills

Adaptability

Attention to Detail

Business Operations Management

Customer and Client Focus

Policies, Procedures, and Guidelines Management

Collaboration

Issue Management

Organizational Effectiveness

Prioritization

Problem Solving

Confronting Bias

Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent

Shift 3rd shift (United States of America)

Hours Per Week 40

Seniority Level Entry level

Employment Type Full-time

Job Function Management and Manufacturing

Industries Banking

Location Chicago, IL

Salary $60,000.00 - $80,000.00

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