Allied Universal
Security Account Manager Retail – Allied Universal
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Job Description Allied Universal is looking to hire a Retail Account Manager. The Account Manager is accountable for day‑to‑day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintain or oversee the creation of weekly operating schedules and completion of payroll for assigned security personnel. Provide after‑hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week‑long management onboarding course designed to provide best practices, tools and guidance.
Essential Functions
Supervise the day‑to‑day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage the client site to meet or exceed financial and operational goals and provide quality customer service
Additional Responsibilities
Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or programs with the client
Handle any escalated security issues or emergency situations appropriately.
Other management responsibilities as determined by client or district manager.
Communicate staffing needs via requisition form; assist recruiters in identifying, interviewing, and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (change of status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site‑specific OJT, client‑specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.
Develop and maintain operational procedures so that a valid, site‑specific OPM and post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his needs; meet with them regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as scheduling activity, invoice aging by tiers, training summary and training detail reports) that require interpretation and action for effective business management.
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
Qualifications
Four‑year degree in Criminal Justice, Business Administration or a related field
Previous contract security, facilities management, military or law enforcement experience
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communication skills required
Ability to work in a team‑oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Entrepreneurial attitude in a team‑oriented management environment
Key competencies: staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results
Salary $125,008.00
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Professional Services
Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
Requisition ID 2025-1498645
#J-18808-Ljbffr
Job Description Allied Universal is looking to hire a Retail Account Manager. The Account Manager is accountable for day‑to‑day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintain or oversee the creation of weekly operating schedules and completion of payroll for assigned security personnel. Provide after‑hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week‑long management onboarding course designed to provide best practices, tools and guidance.
Essential Functions
Supervise the day‑to‑day security operations of an assigned client site
Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
Ensure the client site is provided with high quality security services to protect people and property
Build, improve and maintain effective relationships with both client and employees
Coordinate necessary support services to effectively manage the client site to meet or exceed financial and operational goals and provide quality customer service
Additional Responsibilities
Ensure all required reporting and contract compliance requirements are met.
Assure regular communication of issues or programs with the client
Handle any escalated security issues or emergency situations appropriately.
Other management responsibilities as determined by client or district manager.
Communicate staffing needs via requisition form; assist recruiters in identifying, interviewing, and hiring quality candidates.
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (change of status forms, rosters, etc.)
Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site.
Meet all contractual scheduled hours with a minimum of unbilled overtime.
Coordinate and/or conduct site‑specific OJT, client‑specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards.
Develop and maintain operational procedures so that a valid, site‑specific OPM and post orders are always available for emergency reference by the security staff.
Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
Take a proactive role in communicating with the client and meeting his needs; meet with them regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
Capably utilize WinTeam for scheduling and billing, and to produce reports (such as scheduling activity, invoice aging by tiers, training summary and training detail reports) that require interpretation and action for effective business management.
Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
Qualifications
Four‑year degree in Criminal Justice, Business Administration or a related field
Previous contract security, facilities management, military or law enforcement experience
At least 2 years of business management/operations/supervisory experience (depending on size/scope of client)
Ability to develop and grow customer relationships
Experience in hiring, developing, motivating and retaining quality staff
Outstanding interpersonal and communication skills required
Ability to work in a team‑oriented management environment with the ability to work independently
Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
Previous payroll, billing and scheduling experience preferred
Entrepreneurial attitude in a team‑oriented management environment
Key competencies: staff management, financial management, integrity, problem solving, conflict management, time management, customer focus, timely decision making, motivating and directing others, drive for results
Salary $125,008.00
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Professional Services
Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
Requisition ID 2025-1498645
#J-18808-Ljbffr