EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Irvine, California, United States, 92713
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Senior Consultant – IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop a team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Engaging with clients and internal teams to ensure successful project delivery.
Facilitating workshops and leading process design sessions with business resources.
Managing regular travel to meet with clients to build relationships and understand their needs.
Skills and Attributes for Success
Serve a wide portfolio of clients with differing backgrounds, strengths, and ambitions.
Work on ITSM processes (Incident, Problem, Change, Service Catalog, Knowledge Management) and evaluate AI for delivery.
Act as a workstream lead across all aspects of a ServiceNow ITSM project, including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities and provide recommendations.
Advise on connectivity of CMDB and IT Operations Management to ITSM processes.
Lead client process design sessions and facilitate requirement workshops.
Experience with waterfall and agile delivery models and supporting management activities.
Create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2‑4 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You
Comprehensive compensation and benefits package with base salary range $102,500–$187,900 (US) and higher ranges for certain metros. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off options.
Hybrid work model: most external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project, or year.
Flexible vacation policy based on personal circumstances. Time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Professional Services
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Senior Consultant – IT Service Management (ITSM) In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop a team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Engaging with clients and internal teams to ensure successful project delivery.
Facilitating workshops and leading process design sessions with business resources.
Managing regular travel to meet with clients to build relationships and understand their needs.
Skills and Attributes for Success
Serve a wide portfolio of clients with differing backgrounds, strengths, and ambitions.
Work on ITSM processes (Incident, Problem, Change, Service Catalog, Knowledge Management) and evaluate AI for delivery.
Act as a workstream lead across all aspects of a ServiceNow ITSM project, including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities and provide recommendations.
Advise on connectivity of CMDB and IT Operations Management to ITSM processes.
Lead client process design sessions and facilitate requirement workshops.
Experience with waterfall and agile delivery models and supporting management activities.
Create high quality deliverables and project artifacts.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
2‑4 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD). Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You
Comprehensive compensation and benefits package with base salary range $102,500–$187,900 (US) and higher ranges for certain metros. Total Rewards include medical and dental coverage, pension and 401(k), and paid time off options.
Hybrid work model: most external, client‑serving roles work together in person 40‑60% of the time over the course of an engagement, project, or year.
Flexible vacation policy based on personal circumstances. Time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Professional Services
#J-18808-Ljbffr