Cornerstone OnDemand
Senior Manager, Renewals
Cornerstone OnDemand, Santa Monica, California, United States, 90403
Senior Manager, Renewals
Cornerstone OnDemand is looking for a Senior Manager, Renewals. The role is office‑based in Santa Monica, CA.
Position Overview The Senior Manager, Renewals leads a team of Renewals Representatives focused on driving customer retention and maximizing Gross Renewal Rate (GRR) and Net Revenue Retention (NRR). This role emphasizes operational excellence, team development, and execution of renewal strategies to ensure revenue targets are met while delivering an exceptional customer experience.
You will partner closely with Sales, Customer Success, and Operations to optimize the renewal process, identify growth opportunities within the install base, and maintain strong alignment across functions. This position requires a balance of people leadership, process rigor, and data‑driven decision‑making in a fast‑paced, metrics‑driven environment.
Responsibilities
Lead, coach, and develop a team of Renewals Representatives to achieve and exceed GRR and NRR targets.
Drive accountability through clear goals, performance metrics, and regular coaching sessions.
Translate segment‑level strategies into actionable plans for the team, ensuring consistent execution.
Oversee account planning, pipeline management, and opportunity qualifications to maintain operational rigor.
Monitor team performance, analyze trends, and implement process improvements to enhance efficiency and outcomes.
Collaborate cross‑functionally with Sales, Customer Success, and Operations to ensure alignment and optimize the renewal workflow.
Identify and communicate incremental growth opportunities within the existing customer base.
Qualifications
5+ years of experience in renewals, account management, customer success, or related revenue roles, including at least 2 years in a leadership capacity.
Proven ability to manage and develop high‑performing teams that meet or exceed retention and revenue goals.
Strong operational skills with experience implementing processes and driving accountability.
Excellent coaching and mentoring abilities to empower team members.
Ability to think strategically and execute effectively in a fast‑paced, metrics‑driven environment.
Strong collaboration and communication skills to work effectively across Sales, Customer Success, and Operations.
Bonus Qualifications
Experience managing Renewals or Customer Success teams in a SaaS or subscription‑based business.
Familiarity with SMB and enterprise customer segments.
Background in revenue operations, forecasting, or pipeline management.
Ability to analyze customer data to identify trends, risks, and expansion opportunities.
Experience leading process improvements or change management initiatives in a high‑growth environment.
Benefits
Competitive compensation and benefits.
Flexible work options.
Inclusive and collaborative culture.
Opportunities for growth and development.
Compensation Base salary range for this position: $103,800 - $166,100 USD. Salary may be adjusted based on job‑related factors.
Equal Opportunity Employer Cornerstone is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Industries Software Development, Human Resources Services, and IT Services and IT Consulting
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Position Overview The Senior Manager, Renewals leads a team of Renewals Representatives focused on driving customer retention and maximizing Gross Renewal Rate (GRR) and Net Revenue Retention (NRR). This role emphasizes operational excellence, team development, and execution of renewal strategies to ensure revenue targets are met while delivering an exceptional customer experience.
You will partner closely with Sales, Customer Success, and Operations to optimize the renewal process, identify growth opportunities within the install base, and maintain strong alignment across functions. This position requires a balance of people leadership, process rigor, and data‑driven decision‑making in a fast‑paced, metrics‑driven environment.
Responsibilities
Lead, coach, and develop a team of Renewals Representatives to achieve and exceed GRR and NRR targets.
Drive accountability through clear goals, performance metrics, and regular coaching sessions.
Translate segment‑level strategies into actionable plans for the team, ensuring consistent execution.
Oversee account planning, pipeline management, and opportunity qualifications to maintain operational rigor.
Monitor team performance, analyze trends, and implement process improvements to enhance efficiency and outcomes.
Collaborate cross‑functionally with Sales, Customer Success, and Operations to ensure alignment and optimize the renewal workflow.
Identify and communicate incremental growth opportunities within the existing customer base.
Qualifications
5+ years of experience in renewals, account management, customer success, or related revenue roles, including at least 2 years in a leadership capacity.
Proven ability to manage and develop high‑performing teams that meet or exceed retention and revenue goals.
Strong operational skills with experience implementing processes and driving accountability.
Excellent coaching and mentoring abilities to empower team members.
Ability to think strategically and execute effectively in a fast‑paced, metrics‑driven environment.
Strong collaboration and communication skills to work effectively across Sales, Customer Success, and Operations.
Bonus Qualifications
Experience managing Renewals or Customer Success teams in a SaaS or subscription‑based business.
Familiarity with SMB and enterprise customer segments.
Background in revenue operations, forecasting, or pipeline management.
Ability to analyze customer data to identify trends, risks, and expansion opportunities.
Experience leading process improvements or change management initiatives in a high‑growth environment.
Benefits
Competitive compensation and benefits.
Flexible work options.
Inclusive and collaborative culture.
Opportunities for growth and development.
Compensation Base salary range for this position: $103,800 - $166,100 USD. Salary may be adjusted based on job‑related factors.
Equal Opportunity Employer Cornerstone is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Business Development and Sales
Industries Software Development, Human Resources Services, and IT Services and IT Consulting
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