EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Baltimore, Maryland, United States, 21276
ServiceNow – IT Service Management (ITSM) – Senior Consultant – Tech Consulting
Location: Anywhere in Country
EY is looking for a ServiceNow Senior Consultant to lead ServiceNow Transformation teams, interacting with clients and internal teams to ensure successful project delivery. The role is client visible and offers opportunities to grow consulting and leadership skills.
Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Engage with clients and internal teams to ensure successful project delivery, including regular client meetings and travel as needed.
Skills & Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment.
Manage and mentor a multi-disciplinary team of 3‑5 resources, including offshore consultants, developers and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on CMDB and IT Operations Management connectivity to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops with functional and business process subject matter experts.
Support waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
2‑4 years of ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills: communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
—If preferred—ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience; AI solution experience (Now Assist, Agentic, AI Control Tower).
What We Offer
Competitive compensation and benefits, including medical and dental coverage, pension and 401(k) plans, paid time off, and flexible vacation policy.
Hybrid model with 40–60% onsite client engagement.
Career development opportunities in a globally connected, diverse, and inclusive environment.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1–800–EY–HELP3 or email ssc.customersupport@ey.com.
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EY is looking for a ServiceNow Senior Consultant to lead ServiceNow Transformation teams, interacting with clients and internal teams to ensure successful project delivery. The role is client visible and offers opportunities to grow consulting and leadership skills.
Key Responsibilities
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Engage with clients and internal teams to ensure successful project delivery, including regular client meetings and travel as needed.
Skills & Attributes for Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment.
Manage and mentor a multi-disciplinary team of 3‑5 resources, including offshore consultants, developers and testers.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on CMDB and IT Operations Management connectivity to ITSM processes.
Lead client process and design sessions, facilitate requirements workshops with functional and business process subject matter experts.
Support waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar.
2‑4 years of ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills: communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
—If preferred—ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience; AI solution experience (Now Assist, Agentic, AI Control Tower).
What We Offer
Competitive compensation and benefits, including medical and dental coverage, pension and 401(k) plans, paid time off, and flexible vacation policy.
Hybrid model with 40–60% onsite client engagement.
Career development opportunities in a globally connected, diverse, and inclusive environment.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or require an accommodation during any part of the application process, please call 1–800–EY–HELP3 or email ssc.customersupport@ey.com.
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