Bank of America
Market Financial Center Manager - Brooklyn Central Market
Bank of America, New York, New York, us, 10261
Market Financial Center Manager - Brooklyn Central Market
Join to apply for the
Market Financial Center Manager - Brooklyn Central Market
role at
Bank of America .
We are guided by a common purpose to help make financial lives better through the power of every connection, driving Responsible Growth and delivering for our clients, teammates, communities and shareholders.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and appropriate flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Job Description This job supports a cluster of financial centers, acting as a market‑level resource and backup to the assigned financial center manager.
Responsibilities
Operate as a backup financial center leader within a market.
Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world‑class client experience environment.
Manage market‑level initiatives prescribed by market leaders.
Drive operational excellence.
Managerial Responsibilities
Opportunity & Inclusion Champion: creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
Risk Manager: leads and encourages identification, escalation and resolution of potential risks.
People Manager & Coach: knows and develops team members through coaching and feedback.
Financial Steward: manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: recruits, on‑boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: delivers results through effective team management, structure, and routines.
Required Qualifications
1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team.
Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
Proven customer service skills and the ability to resolve problems independently or escalated as needed to promote customer satisfaction.
Strong financial and business acumen including experience leading managers and interpreting financial reports to drive profitability.
Proven record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including ability to engage others, convey sincere interest in building/deepening relationships, and provide personalized service.
Strong organizational skills including ability to manage multiple responsibilities, prioritize and delegate while delivering results.
Strong communication skills (verbal, non‑verbal, written, presentation) and active listening skills.
Proficiency in computer skills and professional programs (e.g., Microsoft Office).
Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.
Desired Qualifications
1+ years of management experience including hiring, coaching and developing direct reports.
Experience in consumer banking/financial services, mortgage, retail and/or hospitality.
Bachelor’s Degree in related field.
Bilingual (fluent verbal and written).
Skills
Coaching, Customer Service Management, Customer and Client Focus, Performance Management, Talent Development, Business Operations Management, Recruiting, Result Orientation, Risk Management, Sales Performance Management, Inclusive Leadership, Leadership Development, Prioritization, Problem Solving, Referral Management.
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent.
Shift 1st shift (United States of America).
Hours Per Week 40.
Seniority Level Mid‑Senior level.
Employment Type Full‑time.
Job Function Sales and Business Development.
Industry Banking.
#J-18808-Ljbffr
Market Financial Center Manager - Brooklyn Central Market
role at
Bank of America .
We are guided by a common purpose to help make financial lives better through the power of every connection, driving Responsible Growth and delivering for our clients, teammates, communities and shareholders.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and appropriate flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Job Description This job supports a cluster of financial centers, acting as a market‑level resource and backup to the assigned financial center manager.
Responsibilities
Operate as a backup financial center leader within a market.
Manage client traffic, engaging and appropriately routing clients, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world‑class client experience environment.
Manage market‑level initiatives prescribed by market leaders.
Drive operational excellence.
Managerial Responsibilities
Opportunity & Inclusion Champion: creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: demonstrates and expects process knowledge, data‑driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
Risk Manager: leads and encourages identification, escalation and resolution of potential risks.
People Manager & Coach: knows and develops team members through coaching and feedback.
Financial Steward: manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: recruits, on‑boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: delivers results through effective team management, structure, and routines.
Required Qualifications
1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team.
Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
Proven customer service skills and the ability to resolve problems independently or escalated as needed to promote customer satisfaction.
Strong financial and business acumen including experience leading managers and interpreting financial reports to drive profitability.
Proven record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including ability to engage others, convey sincere interest in building/deepening relationships, and provide personalized service.
Strong organizational skills including ability to manage multiple responsibilities, prioritize and delegate while delivering results.
Strong communication skills (verbal, non‑verbal, written, presentation) and active listening skills.
Proficiency in computer skills and professional programs (e.g., Microsoft Office).
Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.
Desired Qualifications
1+ years of management experience including hiring, coaching and developing direct reports.
Experience in consumer banking/financial services, mortgage, retail and/or hospitality.
Bachelor’s Degree in related field.
Bilingual (fluent verbal and written).
Skills
Coaching, Customer Service Management, Customer and Client Focus, Performance Management, Talent Development, Business Operations Management, Recruiting, Result Orientation, Risk Management, Sales Performance Management, Inclusive Leadership, Leadership Development, Prioritization, Problem Solving, Referral Management.
Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent.
Shift 1st shift (United States of America).
Hours Per Week 40.
Seniority Level Mid‑Senior level.
Employment Type Full‑time.
Job Function Sales and Business Development.
Industry Banking.
#J-18808-Ljbffr