Mass General Brigham Incorporated.
Senior Patient Access Coordinator
Mass General Brigham Incorporated., Boston, Massachusetts, us, 02298
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.The MGH and BWH Pain administrative management teams were recently restructured to right-size management/administrative layers and improve efficiency. This non-management role will backfill priority activities within Pain across AMCs, including focus on priority patient access initiatives including referral coordination, prior authorization and other core operations functions necessary to build new patient volume and manage new patient lag/access.**Job Summary**Responsible for providing comprehensive access program coordination and administrative support to ensure the smooth operation of various business functions for the Pain Management practices at Mass General Hospital (MGH) and Brigham and Women’s Hospital (BWH). This role manages administrative tasks and workstreams, oversees projects, and serves as a point of contact for internal and external stakeholders, including providers, practice leadership, practice staff, and patients.
Activities above may pertain to BWH, MGH, or both BWH and MGH sites.
This is an onsite role; the ability to report to MGH (main campus) and BWH (Mass General Brigham Healthcare Center in Chestnut Hill).**Qualifications*** A high school diploma or equivalent is required, but an associate's or bachelor's degree in a related field is preferred.* Experience in patient access services, healthcare operations, or revenue cycle management 2-3 years required; experience in administrative operations/management 1-2 years preferred.* Proficient in using office productivity software such as word processing, spreadsheet, and presentation tools.* Knowledge of EPIC system modules is a plus.* Knowledge of issues related to managed care, new patient referrals and prior authorization is a plus.* Demonstrated professionalism, integrity, and the ability to handle confidential information with discretion.* Ability to adapt to changing priorities and work effectively in a dynamic environment.* Strong problem-solving skills to resolve issues and make sound decisions independently.* Strong written and verbal communication skills to effectively interact with individuals at all levels of the organization.* Excellent organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.**Key Roles & Responsibilities:*** **Access management and enhancement:** Collaborates with practice leadership on the implementation of access improvement initiatives, including but not limited to reviewing schedules, filling in gaps, and entering Epic templating changes.* **Referral coordination:** Processes incoming referrals to the clinic, including screening patients, completing insurance verification, and keeping Epic work queues up to date for incoming/outgoing referrals; holds primary responsibility for scheduling and facilitating new patient appointments.* **Prior authorization:** Facilitates prior authorization denials/appeals process and other activities related to prior auth support.* **Project coordination:**
Assists in the planning, execution, and monitoring of projects, ensuring that timelines and deliverables are met.* **Provider operations:** Supports new provider systems onboarding (e.g. Epic templates, compliance requirements, serving as liaison to credentialing team).* **Administrative operations:**
Provides administrative support to division leaders, including meeting planning and execution; identify opportunities for streamlining administrative processes and implement effective solutions.* **Other operational responsibility:**
Manages patient-facing practice operations tasks / responsibilities as required.* **Stakeholder engagement:**
Serves as a point of contact for internal and external stakeholders, including providers, practice leadership, practice staff and patients.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**15 Parkman Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$21.78 - $31.08/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.## **Mass General Brigham Competency Framework**At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing #J-18808-Ljbffr
Activities above may pertain to BWH, MGH, or both BWH and MGH sites.
This is an onsite role; the ability to report to MGH (main campus) and BWH (Mass General Brigham Healthcare Center in Chestnut Hill).**Qualifications*** A high school diploma or equivalent is required, but an associate's or bachelor's degree in a related field is preferred.* Experience in patient access services, healthcare operations, or revenue cycle management 2-3 years required; experience in administrative operations/management 1-2 years preferred.* Proficient in using office productivity software such as word processing, spreadsheet, and presentation tools.* Knowledge of EPIC system modules is a plus.* Knowledge of issues related to managed care, new patient referrals and prior authorization is a plus.* Demonstrated professionalism, integrity, and the ability to handle confidential information with discretion.* Ability to adapt to changing priorities and work effectively in a dynamic environment.* Strong problem-solving skills to resolve issues and make sound decisions independently.* Strong written and verbal communication skills to effectively interact with individuals at all levels of the organization.* Excellent organizational abilities to manage multiple tasks, prioritize work, and meet deadlines.**Key Roles & Responsibilities:*** **Access management and enhancement:** Collaborates with practice leadership on the implementation of access improvement initiatives, including but not limited to reviewing schedules, filling in gaps, and entering Epic templating changes.* **Referral coordination:** Processes incoming referrals to the clinic, including screening patients, completing insurance verification, and keeping Epic work queues up to date for incoming/outgoing referrals; holds primary responsibility for scheduling and facilitating new patient appointments.* **Prior authorization:** Facilitates prior authorization denials/appeals process and other activities related to prior auth support.* **Project coordination:**
Assists in the planning, execution, and monitoring of projects, ensuring that timelines and deliverables are met.* **Provider operations:** Supports new provider systems onboarding (e.g. Epic templates, compliance requirements, serving as liaison to credentialing team).* **Administrative operations:**
Provides administrative support to division leaders, including meeting planning and execution; identify opportunities for streamlining administrative processes and implement effective solutions.* **Other operational responsibility:**
Manages patient-facing practice operations tasks / responsibilities as required.* **Stakeholder engagement:**
Serves as a point of contact for internal and external stakeholders, including providers, practice leadership, practice staff and patients.**Additional Job Details (if applicable)****Remote Type**Onsite**Work Location**15 Parkman Street**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Day (United States of America)**Pay Range**$21.78 - $31.08/Hourly**Grade**4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.## **Mass General Brigham Competency Framework**At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing #J-18808-Ljbffr