Carousel Luxury Aftercare is hiring: Brand Services Manager in Columbus

Brand Services Manager Location: Type: Full-Time Carousel is a division of Diamond Cellar Holdings, a premier name in the luxury jewelry industry. We specialize in providing world-class repair, manufacturing, and logistics services to luxury jewelry brands around the world. We serve as a trusted operational partner to some of the most discerning names in the industry, combining technical precision with white-glove customer service. The Brand Services Manager serves as the operational and communication hub for all jewelry repair workflows at Carousel. In this role, you will manage the full lifecycle of incoming repairs, ensuring timely distribution, quality control, and status updates to our brand partners and clients. You'll coordinate between our in-house artisans, external vendors, and end customers to deliver a seamless and efficient repair experience. This is a detail-oriented, service-driven role ideal for someone who thrives in a fast-paced environment, can juggle multiple workflows, and values craftsmanship and care. Conduct final QC checks to ensure every repair meets brand and client standards. Serve as the main point of contact for all internal and external repair-related communications. Provide brand-specific repair estimates and lead times; Communication Management Begin each day with a review of all outstanding client and brand messages. Execute monthly check-ins with each brand, flagging any problem jobs or delays. Trigger automated status updates to clients and partners as needed. Billing & Tracking General Administrative Support Compile and distribute weekly performance and job tracking reports. Experience in luxury retail, repairs, operations, or customer service preferred. Ability to manage multiple tasks and prioritize effectively.