Studio Manager Palo Alto SoulCycle

Job Description

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SoulCycle is seeking a Studio Manager who will contribute to the company growth by expertly and efficiently managing their studio and leading their studio team. The ideal candidate will have a passion for the SoulCycle culture and brand. This person will be interpersonally savvy with a strong business acumen and have the ability to creatively problem solve and learn on the fly. This person embodies integrity, confidence, is a role model, is bold, is strategic, and is responsible for and the ultimate owner of the success and health of your business.

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The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

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ROLES AND RESPONSIBILITIES :

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INTERPERSONAL SAVVY

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• Foster the SoulCycle Community and Culture in your studio
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• Set the weather in your studio so your team loves to come to work
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• Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
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• Build and foster relationships in your studio, with your instructors and local community
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• Acknowledge your teams wins and show gratitude
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BUSINESS ACUMEN

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• Develop holistic business plans that encompass ridership and retail goals
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• Analyze and manage studio profit and loss statements
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• Identify and execute opportunities with corporate partnerships and community impact
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• Ensure that all company-wide initiatives are executed in your studio
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• Develop and execute new rider acquisition and retention plans alongside marketing partner
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BUILDING EFFECTIVE TEAMS

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• Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
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• Provide in the moment feedback and coaching to your team when necessary
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• Oversee the onboarding, training and development of all new ASMs and part-time hires
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• Continuously identify and develop high potential employees
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• Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
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LEARNING ON THE FLY

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• Be an expert on studio specific and company-wide operational procedures and policies
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• Seamlessly transition yourself, team, and studio to new ways of working and processes
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• Be open to, embrace and manage change within your studio and your team
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CREATIVE PROBLEM SOLVING

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• Confidently manage conflict in high pressure situations
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• Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
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• Proactively identify and address difficult situations
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Qualifications:
Qualifications

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• Must have superior customer service and hospitality skills
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• Must be highly organized with the ability to prioritize multiple tasks with tight deadlines
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• Strong ability to communicate clearly with team members, clients, and senior management
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• Must be able to work flexible/non-traditional hours including weekends and some holidays
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• Personal passion for fitness and/or the SoulCycle brand is required
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Additional Information

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Pay Transparency: $68,640-$77,000 per year

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For additional Information visit our Career Site: