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Sr. Recruiter @ Horizontal Talent | Connecting Talent & Opportunity
We are seeking a dedicated Desktop/Tech Support Engineer to join our dynamic team. This role offers a unique opportunity to blend end-user support with site reliability engineering, making a significant impact on our operations.
Responsibilities
- Troubleshoot and resolve complex end-user computing issues efficiently.
- Manage ticket fulfillment and resolution processes to ensure timely support.
- Implement automation solutions to enhance operational efficiency.
- Monitor and optimize end-user computing performance proactively.
- Lead incident response activities for end-user computing challenges.
- Manage Identity and Access Management (IAM) tasks, including user provisioning and access control.
- Administer and support Microsoft 365 services, including Exchange, SharePoint, and Teams.
- Collaborate with stakeholders to understand and meet their technical needs.
- Strong technical skills in troubleshooting end-user computing issues.
- Proficiency in scripting and automation tools, such as Bash or PowerShell.
- Experience in managing ticket fulfillment and resolution processes.
- Knowledge of DevOps practices and tools.
- Understanding of IAM principles and practices.
- Advanced knowledge of Microsoft 365 services.
- Familiarity with cloud platforms, particularly AWS and Azure.
- Certifications such as CompTIA A+ or Microsoft Certified Professional.
- Experience in site reliability engineering or platform administration.
- Strong analytical skills to develop effective solutions for complex problems.
Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.
Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $14 - $37 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.
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