Service Global
Role Overview:
We are seeking a technically proficient and customer-oriented Field Engineer to provide remote support for end-user devices.This role is involves supporting a variety of devices, including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems.
Key Responsibilities:
Mandatory Skills
Experience in IT support or field engineering roles.
We are seeking a technically proficient and customer-oriented Field Engineer to provide remote support for end-user devices.This role is involves supporting a variety of devices, including laptops, desktops, tablets, iPads, and point-of-sale (POS) systems.
Key Responsibilities:
- Provide remote support for laptops, desktops, tablets, and iPads running Windows 10/11.
- Troubleshoot hardware and software issues, including basic component-level diagnostics.
- Support POS systems used in Nespresso Boutiques across Canada.
- Perform daily visual checks of meeting room equipment and restart devices as needed.
- Image laptops, desktops, and tablets using Windows 11 imaging tools.
- Provide basic support for desktop applications such as Microsoft Office, VPN clients, and collaboration tools.
- Use SCCM for basic device management and software deployment.
- Perform basic LAN/Wi-Fi network troubleshooting.
- Collaborate with internal IT teams and escalate issues when necessary.
- 3-5 years of experience in IT support or field engineering roles.
- Proficiency in Windows 10/11 OS and hardware troubleshooting.
- Experience with device imaging and deployment processes.
- Basic knowledge of SCCM
- Familiarity with POS systems and retail IT environments is a plus.
- Strong communication and interpersonal skills.
- Fluent in English (spoken and written).
- Ability to work independently and manage time effectively in a remote support setting.
Mandatory Skills
Experience in IT support or field engineering roles.