Front Office Assistant Manager Job at Boyd Gaming in Saint Charles

Front Office Assistant Manager

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Deliver internal and external guest service the Ameristar Casino Resort Spa St. Charles way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.

Adhere to guest service requirement and to the hotel's 4 Diamond standards. Promote positive public/team member relations at all times.

Adhere to established department and property policies and procedures regarding guest service standards.

Coach, monitor, and develop team members for improved performance.

Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.

Must maintain the strictest confidence of any and all confidential information disclosed by Ameristar Casino Resort Spa St. Charles.

Hire, train, and supervisor front desk/office assistant managers, and other hotel positions.

Maintain expected levels of service and cleanliness in rooms-divisions.

Remain abreast of industry trends and design programs to encourage high level of team member performance.

Maintain and update hotel systems and procedures to maintain the highest performance levels.

Develops and monitors hotel room rates with the guidance of the Director of Hotel Operations.

Provide key communication link between critical departments i.e. Marketing, Food & Beverage, and Gaming.

Oversees development and administration of sales programs/packages.