JSG (Johnson Service Group, Inc.)
Onsite Technical Support Representative (Mount Pleasant)
JSG (Johnson Service Group, Inc.), Mount Pleasant, Pennsylvania, United States, 15666
Johnson Service Group, a professional recruiting firm is currently seeking an Onsite Technical Support Representative to provide desk side support to internal IT users while maintaining and troubleshooting PC hardware/software/LAN and voice network. This position sits onsite in Mt. Pleasant, PA.
Responsibilities
Diagnosing problem source Acquiring, installing, and upgrading PC components Training users on use of new technology and software Responsible for supporting incident resolution by engaging with other support teams within IT. Troubleshoot issues throughout the facility & with remote users Assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones. manage use and upkeep of shared user accounts. Network assist with adding or modifying network connections & cabling. Hardware assist & manage various cabling and peripherals for user workstations. Work with multiple teams on IS & IT needs for integration of new devices & machines. Provide documentation of issues, solutions, and potential problems Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required. Take care of physical stock management of devices and accessories including CMDB updates Manage logistics by using local logistic providers to ship and move devices across locations. Identify and report risks that might downgrade OSS service quality. Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support. Host and support third-party technicians.
Qualifications
Minimum Associate Degree in the IT field Must have at least 3 years professional experience in IT support Possess a proactive and solution-oriented mindset with the ability to work independently Self-driven Must be fluent in English
Additional Information
This will begin as a contract position with the likely possibility to extend or convert to full time employment Medical benefits available after 30 days on the job Highly stable industry
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Responsibilities
Diagnosing problem source Acquiring, installing, and upgrading PC components Training users on use of new technology and software Responsible for supporting incident resolution by engaging with other support teams within IT. Troubleshoot issues throughout the facility & with remote users Assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones. manage use and upkeep of shared user accounts. Network assist with adding or modifying network connections & cabling. Hardware assist & manage various cabling and peripherals for user workstations. Work with multiple teams on IS & IT needs for integration of new devices & machines. Provide documentation of issues, solutions, and potential problems Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required. Take care of physical stock management of devices and accessories including CMDB updates Manage logistics by using local logistic providers to ship and move devices across locations. Identify and report risks that might downgrade OSS service quality. Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support. Host and support third-party technicians.
Qualifications
Minimum Associate Degree in the IT field Must have at least 3 years professional experience in IT support Possess a proactive and solution-oriented mindset with the ability to work independently Self-driven Must be fluent in English
Additional Information
This will begin as a contract position with the likely possibility to extend or convert to full time employment Medical benefits available after 30 days on the job Highly stable industry
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.