Ouraring Inc
Logistics Specialist Hybrid - San Francisco, California
Ouraring Inc, San Francisco, California, United States, 94199
Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.
This is a hybrid position based in San Francisco requiring 3 days per week in the office.
We are seeking a detail-oriented and proactive Logistics Specialist to serve as a key supporting member of our operations team. As we continue to expand into new markets and retail partnerships, this role plays a critical part in ensuring operational excellence across all order-to-cash activities.
This individual contributor role is focused on monitoring order fulfillment performance, ensuring SLAs are met, resolving exceptions, and conducting root cause analyses to prevent future disruptions. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and brings a strong operational logistics foundation to support our growing footprint.
What you will do:
Order Fulfillment & Daily Operations
Monitor daily order flow across DTC and retail channels, ensuring accurate, on-time processing and SLA adherence. Manage and resolve order exceptions—including EDI errors, routing compliance issues, shipment discrepancies, tracking concerns, and chargebacks. Serve as a key operational support partner for 3PL and transportation teams to facilitate smooth execution and resolve delivery issues. Create and maintain accurate shipping records, including WMS shipment creation, NetSuite receipts, and documentation for retail fulfillment. Conduct root cause analyses for fulfillment delays, service failures, or recurring operational issues, recommending corrective actions to prevent reoccurrence. Retail Compliance & Market Support
Support compliance requirements for major retailers such as Walmart, Sam’s Club, Amazon, Costco, and emerging LATAM/Canada partners. Maintain and optimize routing guides to ensure strict adherence to retailer standards and minimize chargebacks. Support operational readiness for new retail and DTC market setups, partner onboarding, and new product introductions. Monitor retailer-specific fulfillment performance, identify compliance gaps, and collaborate internally to resolve issues. Inventory Management & Systems Support
Help maintain inventory accuracy across North American 3PLs for 1,000+ SKUs by tracking discrepancies and ensuring system-to-system alignment. Create and manage transfer orders under logistics guidance, coordinating inventory movement across warehouse locations. Support S&OP and operational reporting through data validation, trend monitoring, and timely KPI updates. Process Improvement & Documentation
Track logistics KPIs such as OTIF, delivery performance, fill rates, and exception counts, surfacing insights to logistics leadership. Assist in developing, refining, and maintaining Standard Operating Procedures (SOPs) for logistics workflows including routing, tracking, returns, claims, and compliance. Analyze operational trends to identify failure patterns and support improvements across transportation, order management, and fulfillment processes. We would love to have you on our team if you have:
5+ years of hands‑on logistics experience, with a strong understanding of order management and fulfillment processes. Hands‑on experience diagnosing and resolving order‑level issues within ERP, WMS, and/or EDI systems. A deep understanding of retail routing guides, compliance requirements, and omni‑channel logistics workflows. A proactive, detail‑oriented mindset with strong problem‑solving skills and the ability to manage multiple priorities. Excellent communication and collaboration skills to work effectively across internal teams and operational partners. Familiarity with global logistics, import/export processes, and multi‑region distribution is a plus. At Oura, we care about you and your well‑being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer:
Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off Paid sick leave and parental leave Oura takes a market‑based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job‑related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1 $88,000 - $132,000 Region 2 $80,000 - 100,000 Region 3 $75,000 - $94,000 A recruiter can determine your zones/tiers based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI) As the holiday season approaches, we want to inform you that response times and the holiday process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed on keeping you informed as we review applications. Thank you for considering a role at OURA - we look forward to learning more about you! Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: Our jobs are listed only on the ŌURA Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are sent through Docusign after a verbal offer, not via text or email. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at OURA are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
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Order Fulfillment & Daily Operations
Monitor daily order flow across DTC and retail channels, ensuring accurate, on-time processing and SLA adherence. Manage and resolve order exceptions—including EDI errors, routing compliance issues, shipment discrepancies, tracking concerns, and chargebacks. Serve as a key operational support partner for 3PL and transportation teams to facilitate smooth execution and resolve delivery issues. Create and maintain accurate shipping records, including WMS shipment creation, NetSuite receipts, and documentation for retail fulfillment. Conduct root cause analyses for fulfillment delays, service failures, or recurring operational issues, recommending corrective actions to prevent reoccurrence. Retail Compliance & Market Support
Support compliance requirements for major retailers such as Walmart, Sam’s Club, Amazon, Costco, and emerging LATAM/Canada partners. Maintain and optimize routing guides to ensure strict adherence to retailer standards and minimize chargebacks. Support operational readiness for new retail and DTC market setups, partner onboarding, and new product introductions. Monitor retailer-specific fulfillment performance, identify compliance gaps, and collaborate internally to resolve issues. Inventory Management & Systems Support
Help maintain inventory accuracy across North American 3PLs for 1,000+ SKUs by tracking discrepancies and ensuring system-to-system alignment. Create and manage transfer orders under logistics guidance, coordinating inventory movement across warehouse locations. Support S&OP and operational reporting through data validation, trend monitoring, and timely KPI updates. Process Improvement & Documentation
Track logistics KPIs such as OTIF, delivery performance, fill rates, and exception counts, surfacing insights to logistics leadership. Assist in developing, refining, and maintaining Standard Operating Procedures (SOPs) for logistics workflows including routing, tracking, returns, claims, and compliance. Analyze operational trends to identify failure patterns and support improvements across transportation, order management, and fulfillment processes. We would love to have you on our team if you have:
5+ years of hands‑on logistics experience, with a strong understanding of order management and fulfillment processes. Hands‑on experience diagnosing and resolving order‑level issues within ERP, WMS, and/or EDI systems. A deep understanding of retail routing guides, compliance requirements, and omni‑channel logistics workflows. A proactive, detail‑oriented mindset with strong problem‑solving skills and the ability to manage multiple priorities. Excellent communication and collaboration skills to work effectively across internal teams and operational partners. Familiarity with global logistics, import/export processes, and multi‑region distribution is a plus. At Oura, we care about you and your well‑being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer:
Competitive salary and equity packages Health, dental, vision insurance, and mental health resources An Oura Ring of your own plus employee discounts for friends & family 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off Paid sick leave and parental leave Oura takes a market‑based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job‑related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. Region 1 $88,000 - $132,000 Region 2 $80,000 - 100,000 Region 3 $75,000 - $94,000 A recruiter can determine your zones/tiers based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI) As the holiday season approaches, we want to inform you that response times and the holiday process may be slightly extended due to business team schedules. We truly appreciate your patience and understanding during this period and remain committed on keeping you informed as we review applications. Thank you for considering a role at OURA - we look forward to learning more about you! Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: Our jobs are listed only on the ŌURA Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are sent through Docusign after a verbal offer, not via text or email. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at OURA are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
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