Seminole Hard Rock Hotel & Casino Hollywood
Overview
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa feels more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Appearance
How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION
Responsibilities
This position is responsible for providing strategic direction, guidance, support, and oversight to ensure the successful operation and continuous progress of the Security department. Ensuring a safe, secure environment for team members, vendors and guests, as well as the security of all property and assets; fiscal responsibility, guest service, employee engagement, and overall compliance Personally demonstrate and select, train, coach, counsel, appraise, discipline and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and property policies and procedures Prepare and administer departmental budgets Create and perpetuate policies, procedures and standards that maintain compliance, elevate operational efficiencies and perpetuate the Company’s brand Establish red-tape-free measures/metrics and audit adherence to Federal, National Indian Gaming Commission, Seminole Tribe of Florida and Company policy, procedures, guidelines and standards related to security and transportation Set measures and standardized feedback reports/systems/tools to track department progress and keep the executive team and others as appropriate apprised of results and initiatives for continuous improvement Ensure at least one successor is developed for the director’s role Garner peer involvement for strategies and initiatives Ensure appropriate staffing and scheduling Cultivate excellent relationships with regulatory agencies and local law enforcement to ensure the sharing of information as well as their awareness, trust and support Ensure the purchase, maintenance and retention of tools, equipment, vehicles and systems and all assets required for safe, effective and efficient operations Safeguard assets transported to and from the casino Recommend and ensure safety and emergency procedures training as required for non-security/transportation team members Detain persons due to probable cause for the purpose of notifying law enforcement• Maintain accurate records on incidents and investigations Oversee alarm and key control systems Maintain an up-to-date and complete operating manual Earn the loyalty and respect of peers, direct reports, and department team members Develop, implement, monitor, and measure proactive measures resulting in a safe, guest-oriented environment Respond to inquiries or complaints from guests, local, state and federal agencies or members of the business community Present reports and share timely need-to-know information as appropriate Ensure prompt and discreet notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations Demonstrate a resounding commitment to responsible gaming and responsible alcohol service, including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol Qualifications
Bachelor’s degree in a related field or equivalent combination of education and experience required Minimum of seven (7) or more years of security management experience within a high-volume casino/hotel environment, with significant experience in a senior leadership role required Demonstrated success in leading a team of 50 or more security or law enforcement department members is required Progressive career movement and job stability required Gaming industry and law enforcement knowledge required Proficient Microsoft Office skills, including Word, Excel, and Outlook, required Experience with scheduling software and Perspective Incident Reporting System is strongly valued Stellar role model of personal and business ethics; be the gatekeeper of ethical practices and honorable behaviors Sound judgment Professional composure no matter what! Define problems, collect data and establish facts to draw valid conclusions Outstanding guest service skills; ability to anticipate and de-escalate unpleasant/unsafe situations Communicate fully and frequently with clarity and purpose Accurate, mature problem solving Confidence, credibility, and presence in front of individuals, small and large groups so when you lead, they will follow Work Environment
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#J-18808-Ljbffr
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa feels more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service
We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Benefits & Perks
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Appearance
How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION
Responsibilities
This position is responsible for providing strategic direction, guidance, support, and oversight to ensure the successful operation and continuous progress of the Security department. Ensuring a safe, secure environment for team members, vendors and guests, as well as the security of all property and assets; fiscal responsibility, guest service, employee engagement, and overall compliance Personally demonstrate and select, train, coach, counsel, appraise, discipline and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and property policies and procedures Prepare and administer departmental budgets Create and perpetuate policies, procedures and standards that maintain compliance, elevate operational efficiencies and perpetuate the Company’s brand Establish red-tape-free measures/metrics and audit adherence to Federal, National Indian Gaming Commission, Seminole Tribe of Florida and Company policy, procedures, guidelines and standards related to security and transportation Set measures and standardized feedback reports/systems/tools to track department progress and keep the executive team and others as appropriate apprised of results and initiatives for continuous improvement Ensure at least one successor is developed for the director’s role Garner peer involvement for strategies and initiatives Ensure appropriate staffing and scheduling Cultivate excellent relationships with regulatory agencies and local law enforcement to ensure the sharing of information as well as their awareness, trust and support Ensure the purchase, maintenance and retention of tools, equipment, vehicles and systems and all assets required for safe, effective and efficient operations Safeguard assets transported to and from the casino Recommend and ensure safety and emergency procedures training as required for non-security/transportation team members Detain persons due to probable cause for the purpose of notifying law enforcement• Maintain accurate records on incidents and investigations Oversee alarm and key control systems Maintain an up-to-date and complete operating manual Earn the loyalty and respect of peers, direct reports, and department team members Develop, implement, monitor, and measure proactive measures resulting in a safe, guest-oriented environment Respond to inquiries or complaints from guests, local, state and federal agencies or members of the business community Present reports and share timely need-to-know information as appropriate Ensure prompt and discreet notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations Demonstrate a resounding commitment to responsible gaming and responsible alcohol service, including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol Qualifications
Bachelor’s degree in a related field or equivalent combination of education and experience required Minimum of seven (7) or more years of security management experience within a high-volume casino/hotel environment, with significant experience in a senior leadership role required Demonstrated success in leading a team of 50 or more security or law enforcement department members is required Progressive career movement and job stability required Gaming industry and law enforcement knowledge required Proficient Microsoft Office skills, including Word, Excel, and Outlook, required Experience with scheduling software and Perspective Incident Reporting System is strongly valued Stellar role model of personal and business ethics; be the gatekeeper of ethical practices and honorable behaviors Sound judgment Professional composure no matter what! Define problems, collect data and establish facts to draw valid conclusions Outstanding guest service skills; ability to anticipate and de-escalate unpleasant/unsafe situations Communicate fully and frequently with clarity and purpose Accurate, mature problem solving Confidence, credibility, and presence in front of individuals, small and large groups so when you lead, they will follow Work Environment
Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. Native American Preference Policy
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements. Employment Process
Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to: Credit Check Criminal Background Check Drug Screen Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
#J-18808-Ljbffr