Ccffamilyofbrands
Your Opportunity
Assistant Store Manager – TitleMax – Reno, NV
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential.
What We Offer
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training to move into opportunities at any of our eleven brands.
Enrollment in a key holder program to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational reimbursement program.
Multiple medical coverage choices including telemedicine and health spending account options.
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits, including dental, vision, disability, supplemental life, accident, critical illness, hotel indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
What You’ll Do – Essential Duties and Responsibilities
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships.
Oversee account management and recovery processes, including collection calls.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives.
Perform duties outside of the office, including on‑site vehicle appraisals and store errands.
Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities.
Maintain office security protocols and conduct proper opening and closing procedures.
Help ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
Monitor and maintain internal and external store appearance and cleanliness.
Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends.
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday.
Background check required.
The ability to meet the physical demands of this position, which frequently include remaining in a stationary position and moving up to 25 pounds.
Preferred Qualifications and Skills
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, and money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Our Purpose The Community Choice Financial® Family of Brands (“CCF”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states.
EEO Statement The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential.
What We Offer
Paid on‑the‑job training and a comprehensive new hire program.
Access to a robust learning management system with e‑learning modules.
Cross‑brand training to move into opportunities at any of our eleven brands.
Enrollment in a key holder program to enhance leadership potential for promotion.
Performance‑based career advancement.
Educational reimbursement program.
Multiple medical coverage choices including telemedicine and health spending account options.
Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
Company‑sponsored life and AD&D insurance.
Basic and enhanced voluntary benefits, including dental, vision, disability, supplemental life, accident, critical illness, hotel indemnity, identity theft protection, legal services, and pet insurance.
Free access to mental health resources and life coaching through our Employee Assistance Program.
Exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
What You’ll Do – Essential Duties and Responsibilities
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships.
Oversee account management and recovery processes, including collection calls.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives.
Perform duties outside of the office, including on‑site vehicle appraisals and store errands.
Work to meet company‑set performance standards by leveraging business‑to‑business partnership opportunities.
Maintain office security protocols and conduct proper opening and closing procedures.
Help ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
Monitor and maintain internal and external store appearance and cleanliness.
Work efficiently in a rapidly changing and fast‑paced environment and handle multiple challenging tasks with ease.
Conduct additional tasks as directed by leadership.
Maintain a full‑time work schedule with regular, in‑person attendance, including weekends.
What We’re Looking For – Qualifications and Skills
A high school diploma or equivalent.
Minimum one year’s experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday.
Background check required.
The ability to meet the physical demands of this position, which frequently include remaining in a stationary position and moving up to 25 pounds.
Preferred Qualifications and Skills
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, and money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
Our Purpose The Community Choice Financial® Family of Brands (“CCF”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states.
EEO Statement The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.
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