General Dynamics Information Technology
Desktop Support Technician | Onsite DC | Eligible for Public Trust
General Dynamics Information Technology, Washington, District of Columbia, us, 20022
Desktop Support Technician | Onsite DC | Eligible for Public Trust
5 days ago Be among the first 25 applicants
Seniority level:
Mid‑Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Job Qualifications:
Customer Service, Microsoft Office, Remote Support, Technical Support, Troubleshooting
Job Description:
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Clearance Level Must Be Able To Obtain:
None
Public Trust/Other Required:
BI Full 6C (T4)
Job Family:
Technical Support Services
Skills:
Customer Service, Microsoft Office, Remote Support, Technical Support, Troubleshooting
Certifications:
None
Experience:
5+ years of related experience
US Citizenship Required:
Yes
Job Summary:
Provides white glove desktop and technical support to Executives level users. Troubleshoots laptop/desktop PC problems. Responds and follows up on customer support problems, provides timely and professional desktop support to users. Interfaces with users and communicates technical intricacies in a clear manner, maintaining high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Job Responsibilities:
Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripherals
Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third‑party support software
Relocates IT equipment including desktop computers, printers, monitors, and other general peripherals.
Provide end‑user software troubleshooting and support; daily maintenance and incident/problem resolution for escalation of desktop support related issues
Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Connects and configures IT devices to use computer networks
Diagnoses hardware and software failures, communicates the remediation plans to users, and provides status updates
Provides software support for user's applications, including basic to advanced software operations and general use of computers and peripherals
Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management
Provides virtual/remote assistance sessions with Bomgar and Apple Remote Desktop
Develops end-user documentation and instructions
Documents all user requests and actions taken in ServiceNow ticketing system.
Ensures all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction
Ability to work well under pressure and to meet deadlines as needed
Re‑images desktops and laptops, as needed, and deploys new equipment to end users
Participates in special projects as required
Tracks and updates the movement of all IT assets (laptops, desktops, etc.) within the stipulated tracking system(s) and within time constraints
Retrieves equipment from departures to be re‑imaged, reassigned, and updated in inventory
Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and peripherals
Follows set policies and procedures when assisting clients to ensure proper handling of requests
Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support
Maintains a professional attitude and appearance providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed
Supports continuous improvement in the process and quality of the operations
Provides support for escalated issues from help desk analysts
Qualifications:
Education: Associate degree with 3+ years of IT experience or 6+ years IT experience in lieu of degree
Required:
3+ years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following: Windows 10/11, Mac OS (22 or newer) and Microsoft Office suite
Experience using ticketing system (preferably ServiceNow)
Strong customer service and end user equipment support skills
Strong written and oral communications
In order to perform tasks under this TO, contractor personnel may be required to maintain a security clearance or access‑controlled facilities belonging to the Government and contractor, access Information Technology (IT), or access technology work associated with DoD. Therefore, all contractor personnel performing under this TO must be U.S. citizens.
Required Certifications:
ITIL foundations certification or ability to obtain certification within 6 months
Desired Certifications:
Apple Certified Support Professional
Microsoft Certification for Windows 11
A+
CompTIA Security+
CompTIA Network+
The likely hourly rate for this position is between $28.61 - $38.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA DC Washington
Total Rewards At GDIT:
Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre‑ and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
GDIT is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr
Seniority level:
Mid‑Senior level
Employment type:
Full-time
Job function:
Information Technology
Industries:
IT Services and IT Consulting
Job Qualifications:
Customer Service, Microsoft Office, Remote Support, Technical Support, Troubleshooting
Job Description:
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Clearance Level Must Be Able To Obtain:
None
Public Trust/Other Required:
BI Full 6C (T4)
Job Family:
Technical Support Services
Skills:
Customer Service, Microsoft Office, Remote Support, Technical Support, Troubleshooting
Certifications:
None
Experience:
5+ years of related experience
US Citizenship Required:
Yes
Job Summary:
Provides white glove desktop and technical support to Executives level users. Troubleshoots laptop/desktop PC problems. Responds and follows up on customer support problems, provides timely and professional desktop support to users. Interfaces with users and communicates technical intricacies in a clear manner, maintaining high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Job Responsibilities:
Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripherals
Provide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third‑party support software
Relocates IT equipment including desktop computers, printers, monitors, and other general peripherals.
Provide end‑user software troubleshooting and support; daily maintenance and incident/problem resolution for escalation of desktop support related issues
Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required
Connects and configures IT devices to use computer networks
Diagnoses hardware and software failures, communicates the remediation plans to users, and provides status updates
Provides software support for user's applications, including basic to advanced software operations and general use of computers and peripherals
Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management
Provides virtual/remote assistance sessions with Bomgar and Apple Remote Desktop
Develops end-user documentation and instructions
Documents all user requests and actions taken in ServiceNow ticketing system.
Ensures all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction
Ability to work well under pressure and to meet deadlines as needed
Re‑images desktops and laptops, as needed, and deploys new equipment to end users
Participates in special projects as required
Tracks and updates the movement of all IT assets (laptops, desktops, etc.) within the stipulated tracking system(s) and within time constraints
Retrieves equipment from departures to be re‑imaged, reassigned, and updated in inventory
Performs advanced diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and peripherals
Follows set policies and procedures when assisting clients to ensure proper handling of requests
Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support
Maintains a professional attitude and appearance providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed
Supports continuous improvement in the process and quality of the operations
Provides support for escalated issues from help desk analysts
Qualifications:
Education: Associate degree with 3+ years of IT experience or 6+ years IT experience in lieu of degree
Required:
3+ years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following: Windows 10/11, Mac OS (22 or newer) and Microsoft Office suite
Experience using ticketing system (preferably ServiceNow)
Strong customer service and end user equipment support skills
Strong written and oral communications
In order to perform tasks under this TO, contractor personnel may be required to maintain a security clearance or access‑controlled facilities belonging to the Government and contractor, access Information Technology (IT), or access technology work associated with DoD. Therefore, all contractor personnel performing under this TO must be U.S. citizens.
Required Certifications:
ITIL foundations certification or ability to obtain certification within 6 months
Desired Certifications:
Apple Certified Support Professional
Microsoft Certification for Windows 11
A+
CompTIA Security+
CompTIA Network+
The likely hourly rate for this position is between $28.61 - $38.71. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location, and possibly contractual requirements and could fall outside this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA DC Washington
Total Rewards At GDIT:
Our benefits package for all US‑based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre‑ and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
GDIT is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
#J-18808-Ljbffr