TecTammina
SalesForce Functional SME for Service Center
TecTammina, Pleasanton, California, United States, 94566
SalesForce Functional SME for Service Center
Full-time First IT Solutions 10+ years of relevant consulting Extensive experience in writing BRD, Functional Specification documents, and project management Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA) In-depth understanding of the capabilities and constraints of CRM application Experience in solution design, implementation and testing of the CRM applications Applied knowledge of CRM and the Service Must have good experience in business analysis, group facilitation, software design ,development and Testing Preferred Experience Consultant Certification is a plus
Contact Center Business Process / Sales Process
Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial Experience with CRM Projects especially with SFDC implementation a huge plus Job Status: Full Time Eligibility: EAD GC or GC or US Citizens Share the Profiles to mkonni(at)1stitsolutions(dot)com
Contact: 703-349-1214
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Full-time First IT Solutions 10+ years of relevant consulting Extensive experience in writing BRD, Functional Specification documents, and project management Worked effectively and closely with several project managers to co-ordinate, track and monitor project progress and status Extensive experience in conducting Feasibility Studies, Gap Analysis and Root Cause Analysis (RCA) In-depth understanding of the capabilities and constraints of CRM application Experience in solution design, implementation and testing of the CRM applications Applied knowledge of CRM and the Service Must have good experience in business analysis, group facilitation, software design ,development and Testing Preferred Experience Consultant Certification is a plus
Contact Center Business Process / Sales Process
Knowledge on Healthcare/Insurance Industry Call Center experience would be beneficial Experience with CRM Projects especially with SFDC implementation a huge plus Job Status: Full Time Eligibility: EAD GC or GC or US Citizens Share the Profiles to mkonni(at)1stitsolutions(dot)com
Contact: 703-349-1214
Keep the subject line with Job Title and Location
#J-18808-Ljbffr