NLB Services
Team Lead @ NLB Services | US IT Recruitment, AI-Driven Recruitment I Resource Planning Expert
We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer owns and resolves issues on a daily basis, handling technical cases created by customers seeking help to understand or resolve unexpected behavior or answer technical questions about the ServiceNow software and platform.
Looking for a driven candidate who can rapidly acquire new skills and knowledge to excel in the role.
English level B2 or above as we will be supporting customers primarily in English.
This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.
Skills
Demonstrated ability to troubleshoot difficult technical issues
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Desired Skills
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process
Position Details
Seniority level: Associate
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Location: Pleasanton, CA Salary: $104,700.00–$141,700.00
#J-18808-Ljbffr
Looking for a driven candidate who can rapidly acquire new skills and knowledge to excel in the role.
English level B2 or above as we will be supporting customers primarily in English.
This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.
Skills
Demonstrated ability to troubleshoot difficult technical issues
Experience working with dynamic HTML components such as CSS and XHTML
Angular experience preferred
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Linux and/or UNIX experience
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Desired Skills
Working knowledge of ServiceNow Platform
A fundamental understanding of IT service management and the ITIL business process
Position Details
Seniority level: Associate
Employment type: Contract
Job function: Information Technology
Industries: IT Services and IT Consulting
Location: Pleasanton, CA Salary: $104,700.00–$141,700.00
#J-18808-Ljbffr