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The Remote IT Support Specialist is responsible for providing technical assistance and support for computer systems, hardware, software, and network-related issues in a remote environment. This role ensures prompt resolution of IT requests, ongoing user satisfaction, and the smooth operation of technology resources across the organization. The ideal candidate will possess excellent troubleshooting skills, strong communication abilities, and a commitment to delivering exceptional customer service to both technical and non-technical users.
Key Responsibilities:
Respond to IT support requests via phone, email, or ticketing systems and resolve issues promptly and professionally.
Diagnose and troubleshoot hardware, software, network, and system issues for end-users.
Install, configure, and maintain computer systems, peripheral equipment, and software applications.
Assist with user account setup, password resets, access controls, and permissions management.
Provide guidance and training to users on proper use of technology resources and security best practices.
Document all support activities, solutions, and user interactions within the ticketing system.
Escalate complex technical issues to higher-level IT staff or specialized teams as necessary.
Participate in IT projects, upgrades, and system deployments as assigned.
Ensure compliance with organizational IT policies, procedures, and data security standards.
Maintain current knowledge of technological developments, tools, and trends relevant to the support role.
Qualifications:
An associate's or bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are a plus.
Minimum of 2 years' experience in IT support, help desk, or a related technical support role.
Proficiency with operating systems (Windows, macOS, Linux), Microsoft Office Suite, and remote support tools.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to work independently, manage multiple tasks, and maintain professionalism in a remote environment.
U.S. residency is required; applications from outside the United States will not be considered.
Compensation and Benefits: Annual Salary Range: $54,000 – $70,000, based on experience, education, and location within the U.S.
Benefits Package:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with employer match
Paid time off (vacation, holidays, sick leave)
Professional development and certification support
Flexible remote work arrangements
Employee wellness and assistance programs
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Key Responsibilities:
Respond to IT support requests via phone, email, or ticketing systems and resolve issues promptly and professionally.
Diagnose and troubleshoot hardware, software, network, and system issues for end-users.
Install, configure, and maintain computer systems, peripheral equipment, and software applications.
Assist with user account setup, password resets, access controls, and permissions management.
Provide guidance and training to users on proper use of technology resources and security best practices.
Document all support activities, solutions, and user interactions within the ticketing system.
Escalate complex technical issues to higher-level IT staff or specialized teams as necessary.
Participate in IT projects, upgrades, and system deployments as assigned.
Ensure compliance with organizational IT policies, procedures, and data security standards.
Maintain current knowledge of technological developments, tools, and trends relevant to the support role.
Qualifications:
An associate's or bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are a plus.
Minimum of 2 years' experience in IT support, help desk, or a related technical support role.
Proficiency with operating systems (Windows, macOS, Linux), Microsoft Office Suite, and remote support tools.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to work independently, manage multiple tasks, and maintain professionalism in a remote environment.
U.S. residency is required; applications from outside the United States will not be considered.
Compensation and Benefits: Annual Salary Range: $54,000 – $70,000, based on experience, education, and location within the U.S.
Benefits Package:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with employer match
Paid time off (vacation, holidays, sick leave)
Professional development and certification support
Flexible remote work arrangements
Employee wellness and assistance programs
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