Axon
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The
Director of Customer Success
is accountable for delivering measurable outcomes, long-term partnerships, and scalable success across Axon’s most complex and mission-critical customers. You lead through influence, clarity, and ownership—setting direction for both customers and internal teams while holding a high bar for execution.
This role requires deep customer empathy, strong judgment, and the ability to operate in ambiguity. You will guide customers through operational change, mentor Customer Success Managers at various levels within the team, and serve as a senior voice of the customer to shape Axon’s products, services, and strategy.
You don’t manage accounts—you
own outcomes .
What You’ll Do Reports to: VP, Customer Success Travel: 25–35%
Own the health, outcomes, and retention of a portfolio of strategic enterprise customers.
Set clear success criteria tied to adoption, operational impact, and long-term value.
Make decisions with a bias for action while maintaining disciplined follow-through.
Step in decisively during moments of risk, ambiguity, or escalation.
Establish and maintain executive-level relationships with agency leadership, command staff, and senior stakeholders.
Lead executive business reviews focused on outcomes, ROI, and continuous improvement—not status updates.
Act as a trusted advisor, helping customers navigate organizational change and technology adoption.
Lead, coach, and develop a team of Customer Success Managers supporting enterprise customers.
Set expectations, success metrics, and accountability aligned to Axon’s customer-first culture.
Create clarity and focus for your team in fast-moving, high-stakes environments.
Model strong judgment, collaboration, and ownership.
Ensure customers fully understand deployment scope, timelines and success criteria.
Oversee customer success plans that drive adoption, training effectiveness, and operational outcomes.
Leverage data and insights to track usage, engagement and impact across accounts.
Partner with Marketing and Training teams to scale customer education and enablement.
Serve as the senior connector between Customer Success, Sales, Professional Services, Support, Product and Legal.
Ensure Professional Services and Support efforts align to broader customer goals—not just delivery milestones.
Advocate for customers internally while balancing scalability and long-term product strategy.
Influence product roadmap and service improvements through clear, actionable customer insights.
Proactively identify early warning signs of friction, disengagement or adoption risk.
Own and lead critical escalations, aligning internal teams and driving resolution.
Ensure smooth transitions from deployment to adoption and long-term success.
Prepare accounts for successful renewals by clearly demonstrating outcomes and ROI.
Partner with Sales to identify expansion opportunities aligned to customer goals.
Support growth conversations through insight and credibility—without carrying a direct quota.
Collect, synthesize, and elevate customer feedback across product, services and support.
Represent the customer perspective in internal leadership discussions.
Translate feedback into action that improves customer experience and product outcomes.
What You Bring
Bachelor’s degree or equivalent experience.
8+ years
in customer-facing roles, with
5+ years supporting enterprise or strategic customers .
3+ years of people leadership experience , including coaching and performance management.
Proven ability to lead complex, multi-stakeholder customer relationships at the executive level.
Strong operational, project management and prioritization skills.
Experience using data to drive adoption, retention and measurable customer outcomes.
Demonstrated ability to influence cross-functional teams without direct authority.
Exceptional executive communication and presentation skills.
Sound judgment, resilience and effectiveness in high-pressure, ambiguous situations.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus and stock awards. The starting base pay for this role is between USD 142,500 in the lowest geographic market and USD 228,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Base Pay Range $163,875 — $262,200 USD
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts and working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health and safety regulations, policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
#J-18808-Ljbffr
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The
Director of Customer Success
is accountable for delivering measurable outcomes, long-term partnerships, and scalable success across Axon’s most complex and mission-critical customers. You lead through influence, clarity, and ownership—setting direction for both customers and internal teams while holding a high bar for execution.
This role requires deep customer empathy, strong judgment, and the ability to operate in ambiguity. You will guide customers through operational change, mentor Customer Success Managers at various levels within the team, and serve as a senior voice of the customer to shape Axon’s products, services, and strategy.
You don’t manage accounts—you
own outcomes .
What You’ll Do Reports to: VP, Customer Success Travel: 25–35%
Own the health, outcomes, and retention of a portfolio of strategic enterprise customers.
Set clear success criteria tied to adoption, operational impact, and long-term value.
Make decisions with a bias for action while maintaining disciplined follow-through.
Step in decisively during moments of risk, ambiguity, or escalation.
Establish and maintain executive-level relationships with agency leadership, command staff, and senior stakeholders.
Lead executive business reviews focused on outcomes, ROI, and continuous improvement—not status updates.
Act as a trusted advisor, helping customers navigate organizational change and technology adoption.
Lead, coach, and develop a team of Customer Success Managers supporting enterprise customers.
Set expectations, success metrics, and accountability aligned to Axon’s customer-first culture.
Create clarity and focus for your team in fast-moving, high-stakes environments.
Model strong judgment, collaboration, and ownership.
Ensure customers fully understand deployment scope, timelines and success criteria.
Oversee customer success plans that drive adoption, training effectiveness, and operational outcomes.
Leverage data and insights to track usage, engagement and impact across accounts.
Partner with Marketing and Training teams to scale customer education and enablement.
Serve as the senior connector between Customer Success, Sales, Professional Services, Support, Product and Legal.
Ensure Professional Services and Support efforts align to broader customer goals—not just delivery milestones.
Advocate for customers internally while balancing scalability and long-term product strategy.
Influence product roadmap and service improvements through clear, actionable customer insights.
Proactively identify early warning signs of friction, disengagement or adoption risk.
Own and lead critical escalations, aligning internal teams and driving resolution.
Ensure smooth transitions from deployment to adoption and long-term success.
Prepare accounts for successful renewals by clearly demonstrating outcomes and ROI.
Partner with Sales to identify expansion opportunities aligned to customer goals.
Support growth conversations through insight and credibility—without carrying a direct quota.
Collect, synthesize, and elevate customer feedback across product, services and support.
Represent the customer perspective in internal leadership discussions.
Translate feedback into action that improves customer experience and product outcomes.
What You Bring
Bachelor’s degree or equivalent experience.
8+ years
in customer-facing roles, with
5+ years supporting enterprise or strategic customers .
3+ years of people leadership experience , including coaching and performance management.
Proven ability to lead complex, multi-stakeholder customer relationships at the executive level.
Strong operational, project management and prioritization skills.
Experience using data to drive adoption, retention and measurable customer outcomes.
Demonstrated ability to influence cross-functional teams without direct authority.
Exceptional executive communication and presentation skills.
Sound judgment, resilience and effectiveness in high-pressure, ambiguous situations.
Benefits that Benefit You
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus and stock awards. The starting base pay for this role is between USD 142,500 in the lowest geographic market and USD 228,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Axon is a total compensation company, meaning compensation is made up of base pay, bonus and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Base Pay Range $163,875 — $262,200 USD
Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts and working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health and safety regulations, policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity and values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status or any other characteristic protected by applicable laws, regulations and ordinances—and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
#J-18808-Ljbffr