American Airlines
Sr Analyst, Service Systems Engineering
American Airlines, Chicago, Illinois, United States, 60290
Sr Analyst, Service Systems Engineering
Join American Airlines as a Sr Analyst, Service Systems Engineering. Explore new possibilities at work and on the go.
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job As a Sr Analyst, Service Systems Engineering, you will play a key role in American Airlines’ Inflight division. You will deliver exceptional customer experiences by optimizing service and inflight processes, while utilizing your analytical skills to drive business results and enhance the customer journey.
What You'll Do
Utilize engineering and/or scientific methods to optimize service and inflight processes
Conduct quality assurance rides (QARs) and evaluate the end‑to‑end system of service delivery
Conduct statistical and root‑cause analysis to identify areas for improvement
Identify, track, analyze, and optimize areas for improvement in inflight processes
Inspect, implement, and enforce quality standards
Develop strategies to monitor and improve product or service quality
Serve as a subject‑matter expert on key processes and systems, driving targeted recommendations for improvement
Salary Range: $56,000 - $90,000
All you'll need for success Minimum Qualifications – Education & Prior Job Experience
Bachelor’s degree in Industrial Engineering, Process Optimization, or a related field
3+ years of experience in Industrial Engineering, process optimization, or a related field
Preferred Qualifications – Education & Prior Job Experience
Master’s degree in Industrial Engineering, Process Optimization, or a related field
5+ years of experience in Industrial Engineering, process optimization, or a related field
Experience in the airline industry or a related field
Certification in Lean, Six Sigma, or a related methodology
Skills, Licenses & Certifications
Strong analytical and problem‑solving skills
Excellent communication and collaboration skills
Strong attention to detail and ability to maintain high levels of accuracy and quality
Ability to work in a fast‑paced environment and adapt to changing priorities
Strong business acumen and understanding of the airline industry
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Experience with data analysis and statistical software, such as R or Python
Certification in Lean, Six Sigma, or a related methodology (preferred)
What You'll Get
Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to health, dental, prescription, and vision benefits, plus virtual doctor visits, flexible spending accounts, and more.
Wellness Programs: We provide tools, resources, and support to help you be your best self.
401(k) Program: Available upon hire; depending on workgroup, employer contributions start after one year.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the heartbeat of our dynamic workforce. Our 20+ Employee Business Resource Groups help team members connect with customers, suppliers, communities, and shareholders, creating an inclusive environment that meets and exceeds diverse needs. Join us and contribute to keeping the largest airline in the world running smoothly.
#J-18808-Ljbffr
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job As a Sr Analyst, Service Systems Engineering, you will play a key role in American Airlines’ Inflight division. You will deliver exceptional customer experiences by optimizing service and inflight processes, while utilizing your analytical skills to drive business results and enhance the customer journey.
What You'll Do
Utilize engineering and/or scientific methods to optimize service and inflight processes
Conduct quality assurance rides (QARs) and evaluate the end‑to‑end system of service delivery
Conduct statistical and root‑cause analysis to identify areas for improvement
Identify, track, analyze, and optimize areas for improvement in inflight processes
Inspect, implement, and enforce quality standards
Develop strategies to monitor and improve product or service quality
Serve as a subject‑matter expert on key processes and systems, driving targeted recommendations for improvement
Salary Range: $56,000 - $90,000
All you'll need for success Minimum Qualifications – Education & Prior Job Experience
Bachelor’s degree in Industrial Engineering, Process Optimization, or a related field
3+ years of experience in Industrial Engineering, process optimization, or a related field
Preferred Qualifications – Education & Prior Job Experience
Master’s degree in Industrial Engineering, Process Optimization, or a related field
5+ years of experience in Industrial Engineering, process optimization, or a related field
Experience in the airline industry or a related field
Certification in Lean, Six Sigma, or a related methodology
Skills, Licenses & Certifications
Strong analytical and problem‑solving skills
Excellent communication and collaboration skills
Strong attention to detail and ability to maintain high levels of accuracy and quality
Ability to work in a fast‑paced environment and adapt to changing priorities
Strong business acumen and understanding of the airline industry
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Experience with data analysis and statistical software, such as R or Python
Certification in Lean, Six Sigma, or a related methodology (preferred)
What You'll Get
Travel Perks: You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to health, dental, prescription, and vision benefits, plus virtual doctor visits, flexible spending accounts, and more.
Wellness Programs: We provide tools, resources, and support to help you be your best self.
401(k) Program: Available upon hire; depending on workgroup, employer contributions start after one year.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the heartbeat of our dynamic workforce. Our 20+ Employee Business Resource Groups help team members connect with customers, suppliers, communities, and shareholders, creating an inclusive environment that meets and exceeds diverse needs. Join us and contribute to keeping the largest airline in the world running smoothly.
#J-18808-Ljbffr