Hand & Stone Massage and Facial Spa
General Manager - Apex
Hand & Stone Massage and Facial Spa, Apex, North Carolina, United States, 27502
Guild & Stone Massage and Facial Spa Apex
located at 1431 Kelly Rd, Apex, NC 27502 is seeking a strong, results‑focused General Manager. The ideal candidate will have 3‑5 years of leadership experience, proven success driving performance and sales results, excellent communication skills, and a passion for building a positive culture. Prior spa industry experience or membership-driven sales experience is a plus. The role offers long-term professional growth, with the GM serving as a critical link in delivering exceptional client experiences and driving business growth.
Responsibilities
Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients, and managing membership sales.
Oversee and manage daily operations of the spa.
Drive spa sales performance.
Recruit, hire, and develop talented spa professionals.
Train, monitor, and coach performance.
Oversee membership education and sales, including sales goals and incentives.
Promote products and services with passion.
Communicate with the Service Provider team to maximize the appointment book.
Identify grassroots marketing opportunities and local community connections.
Handle administrative duties, including reporting, P&L analysis, payroll, cash handling, inventory and ordering.
Requirements
Proven passion for communicating with people.
Ability to work flexible hours, including nights, weekends, and holidays.
Willingness to travel occasionally for training sessions, conferences, or client meetings.
Excellent verbal and written communication skills.
Fast learner with a positive attitude.
Comfortable in a fast‑paced, high‑volume environment.
Computer proficiency; knowledge of retail/appointment booking systems is a plus.
Strong team player who can work independently under minimal supervision.
Exceptional organizational skills, including attention to detail and multitasking.
Critical thinking skills, including customer conflict resolution.
Benefits
401(k) with matching
Performance‑based bonus
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Compensation $45,000.00 – $55,000.00 per year.
Legal Statement I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions related to employees, including hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
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located at 1431 Kelly Rd, Apex, NC 27502 is seeking a strong, results‑focused General Manager. The ideal candidate will have 3‑5 years of leadership experience, proven success driving performance and sales results, excellent communication skills, and a passion for building a positive culture. Prior spa industry experience or membership-driven sales experience is a plus. The role offers long-term professional growth, with the GM serving as a critical link in delivering exceptional client experiences and driving business growth.
Responsibilities
Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients, and managing membership sales.
Oversee and manage daily operations of the spa.
Drive spa sales performance.
Recruit, hire, and develop talented spa professionals.
Train, monitor, and coach performance.
Oversee membership education and sales, including sales goals and incentives.
Promote products and services with passion.
Communicate with the Service Provider team to maximize the appointment book.
Identify grassroots marketing opportunities and local community connections.
Handle administrative duties, including reporting, P&L analysis, payroll, cash handling, inventory and ordering.
Requirements
Proven passion for communicating with people.
Ability to work flexible hours, including nights, weekends, and holidays.
Willingness to travel occasionally for training sessions, conferences, or client meetings.
Excellent verbal and written communication skills.
Fast learner with a positive attitude.
Comfortable in a fast‑paced, high‑volume environment.
Computer proficiency; knowledge of retail/appointment booking systems is a plus.
Strong team player who can work independently under minimal supervision.
Exceptional organizational skills, including attention to detail and multitasking.
Critical thinking skills, including customer conflict resolution.
Benefits
401(k) with matching
Performance‑based bonus
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Compensation $45,000.00 – $55,000.00 per year.
Legal Statement I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions related to employees, including hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment. Hand & Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.
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