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Right Choice Resources

General Manager

Right Choice Resources, Phoenix, Arizona, United States, 85003

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Our client, a leading organization in the hospitality vacation rental industry, is seeking a hands‑on General Manager to oversee day‑to‑day operations, drive team performance, and ensure a high‑quality guest and owner experience.

This is a full‑time role (5 days/week in‑office) supporting a high‑growth environment where operational leadership and service delivery excellence are essential.

Compensation $100,000-$120,000 base salary + $25,000 bonus (negotiable based on experience)

About the Company The company is a well‑established player in the vacation rental space, committed to delivering consistently exceptional hospitality experiences to travelers while protecting and enhancing the value of each property owner’s investment. The culture is driven by collaboration, accountability, and a customer‑first mindset.

Key Responsibilities

Lead day‑to‑day business operations and on‑the‑ground teams, delivering high service standards to guests and property owners

Manage property performance, ensure operational consistency, and uphold brand standards across all touchpoints

Partner with cross‑functional teams (maintenance, guest services, sales, marketing) to align operational goals and drive continuous improvement

Oversee financial performance of the assigned market/portfolio, including budgeting, forecasting, and P&L accountability

Analyze operational metrics, identify areas for improvement, and implement action plans to optimize occupancy and revenue

Support frontline teams in resolving escalations and addressing complex guest or owner issues

Recruit, train, and develop staff to cultivate engagement and retention across the organization

Maintain compliance with legal requirements and internal standards for safety, quality, and customer satisfaction

Manage multiple priorities in a fast‑paced environment, staying flexible to changing needs and shifting demands

Maintain availability for occasional after‑hours/on‑call responsibilities to support operational continuity

Requirements

5+ years of operational leadership experience, ideally in hospitality, property management, or a closely related industry

Demonstrated experience managing budgets and full P&L ownership

Proven success leading high‑performing teams and managing day‑to‑day operations

Ability to analyze performance data and use insights to improve processes and profitability

Strong communication and relationship‑building skills with both internal teams and external stakeholders

High level of professionalism, integrity, and customer‑centric mindset

Ability to work in‑office 5 days/week and support flexible hours or on‑call requirements as needed

Preferred Attributes

Experience in multi‑property or multi‑site environments

Working knowledge of hospitality technology platforms and tools

Passion for delivering memorable guest experiences and creating operational excellence

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Sales, Management, and Business Development

Industries Hospitality and Hotels and Motels

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