HockeyStack
At HockeyStack, we are building the most complete picture of the B2B buyer by integrating with every tool your team uses, partnering with third‑party data providers, and deploying custom AI research agents. Our core products automate high‑value, high‑complexity workflows across go‑to‑market and revenue teams.
Your Mission We are seeking a highly organized and proactive
Implementation Manager
to ensure our customers launch with speed, confidence, and success on the
HockeyStack GTM Intelligence suite . This role is critical to executing tight mutual action plans, driving technical implementations, and ensuring customers rapidly adopt and realize value from our product.
What You’ll Do
Customer Launch & Project Execution:
Lead end‑to‑end implementation projects from kickoff through go‑live, ensuring milestones are hit on time and with high quality.
Develop, drive, and track against mutual action plans (MAPs) tailored to each customer’s goals and use cases.
Coordinate internal and external resources to remove blockers and keep implementations running smoothly.
Technical Enablement & Adoption:
Partner with customers to set‑up their data infrastructure – integrations, data dictionary, dashboards, and prompts relevant to their GTM use cases.
Ensure the technical implementation is complete, accurate, and optimized for each customer’s context.
Support change management efforts, guiding customers through organizational adoption of HockeyStack insights.
Cross‑Functional Collaboration:
Coordinate closely with Sales, Marketing, Customer Success, Product, and Data teams to align on deliverables, dependencies, and communication.
Work closely with the Customer Success Manager and Data Analysts to ensure ongoing adoption, value realization, and expansion readiness.
Customer Outcomes & Value:
Help customers define meaningful KPIs and ensure those metrics are tracked and reported post‑launch.
Drive initial customer usage and showcase early value, accelerating time to “aha” moments.
Gather feedback and share insights internally to improve the implementation process and product experience.
What We’re Looking For
5+ years experience as a customer‑facing GTM SaaS implementation manager with strong project management experience.
Demonstrated ability to manage complex cross‑functional implementations from sales handoff to launch and beyond.
Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.
Excellent communication and stakeholder management skills.
Technical aptitude to understand integrations, data tracking logic, analytics, and insights.
Comfortable operating in a fast‑paced startup environment with autonomy and accountability.
✨ Why Join Now? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category‑defining with people who care deeply about doing it right.
We’re building a high‑performing, in‑person culture at our
San Francisco HQ , where the team collaborates shoulder‑to‑shoulder
five days a week . The on target earnings range for this role is
$100,000 to $150,000 USD , adjusted for location and qualifications.
HockeyStack is proud to be an
Equal Opportunity Employer . We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
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Your Mission We are seeking a highly organized and proactive
Implementation Manager
to ensure our customers launch with speed, confidence, and success on the
HockeyStack GTM Intelligence suite . This role is critical to executing tight mutual action plans, driving technical implementations, and ensuring customers rapidly adopt and realize value from our product.
What You’ll Do
Customer Launch & Project Execution:
Lead end‑to‑end implementation projects from kickoff through go‑live, ensuring milestones are hit on time and with high quality.
Develop, drive, and track against mutual action plans (MAPs) tailored to each customer’s goals and use cases.
Coordinate internal and external resources to remove blockers and keep implementations running smoothly.
Technical Enablement & Adoption:
Partner with customers to set‑up their data infrastructure – integrations, data dictionary, dashboards, and prompts relevant to their GTM use cases.
Ensure the technical implementation is complete, accurate, and optimized for each customer’s context.
Support change management efforts, guiding customers through organizational adoption of HockeyStack insights.
Cross‑Functional Collaboration:
Coordinate closely with Sales, Marketing, Customer Success, Product, and Data teams to align on deliverables, dependencies, and communication.
Work closely with the Customer Success Manager and Data Analysts to ensure ongoing adoption, value realization, and expansion readiness.
Customer Outcomes & Value:
Help customers define meaningful KPIs and ensure those metrics are tracked and reported post‑launch.
Drive initial customer usage and showcase early value, accelerating time to “aha” moments.
Gather feedback and share insights internally to improve the implementation process and product experience.
What We’re Looking For
5+ years experience as a customer‑facing GTM SaaS implementation manager with strong project management experience.
Demonstrated ability to manage complex cross‑functional implementations from sales handoff to launch and beyond.
Strong understanding of GTM processes (sales, marketing, analytics) and SaaS product adoption challenges.
Excellent communication and stakeholder management skills.
Technical aptitude to understand integrations, data tracking logic, analytics, and insights.
Comfortable operating in a fast‑paced startup environment with autonomy and accountability.
✨ Why Join Now? We’re at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You’ll be joining a company with real traction, rapid growth, and meaningful backing—where every person still shapes the outcome. This isn’t just a job. It’s a chance to build something category‑defining with people who care deeply about doing it right.
We’re building a high‑performing, in‑person culture at our
San Francisco HQ , where the team collaborates shoulder‑to‑shoulder
five days a week . The on target earnings range for this role is
$100,000 to $150,000 USD , adjusted for location and qualifications.
HockeyStack is proud to be an
Equal Opportunity Employer . We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
#J-18808-Ljbffr