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Anera

Operations Officer

Anera, Washington, District of Columbia, us, 20022

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Jobs, Internships & Requests for Proposals Join Our Team Anera looks for skilled and passionate individuals to help us improve the lives of refugees and impoverished families in Palestine and Lebanon.

About Anera Anera (formerly American Near East Refugee Aid) is one of the oldest and largest US non-governmental organizations (NGOs) providing humanitarian assistance and human development programs exclusively focused in the Middle East’s Levant region. Since 1968, Anera has worked with and on behalf of displaced and vulnerable Palestinians, Syrians, Lebanese, Jordanians, and Iraqis. In 2020, with a staff of just over 100, Anera delivered more than $100 million in assistance. Anera is consistently a top‑rated charity with the Better Business Bureau, Charity Navigator and Guidestar, and is a trusted partner of the US Agency for International Development (USAID), United Nations agencies, scores of foundations and institutional donors, and thousands of private individual and family donors.

Anera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply to All Jobs Below Kindly refrain from sending unsolicited resumes or job inquiries.

Remote Program Liaison Officer / Location: Jordan, Lebanon, or Palestine (or remote within the MENA region, with travel as needed) Location:

Jordan, Lebanon, or Palestine (or remote within the MENA region, with travel as needed). A local contract will be issued based on the candidate’s country of residence.

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope. Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long‑term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

Job Overview/Summary

The Program Liaison Officers provide essential support between the Grants and Compliance team and assigned country offices. They help ensure the timely and compliant delivery of donor commitments, assist with communication to funders (under the guidance of the Director or Manager), and provide hands‑on support for program reporting and financial tracking. Each Officer supports a defined country portfolio, working closely with US Office, country leadership, program teams, and partners to troubleshoot issues and streamline program delivery.

Key Responsibilities:

Support the coordination and timely submission of donor deliverables, including narrative and financial reports.

Draft and prepare funder communications for review by the Manager/Director; elevate issues as needed.

Assist country teams with grant management, financial reporting, and implementation tracking.

Maintain trackers, calendars, and shared tools to facilitate cross‑country coordination and compliance monitoring.

Flag operational or implementation challenges and ensure they are elevated to the Manager/Director and relevant country leadership.

Contribute to knowledge‑sharing by maintaining templates, guidance materials, and lessons learned.

Help ensure alignment between HQ expectations, donor requirements, and country‑level practices.

Key Working Relationships

Position Reports to: International Grants Director– Shanna Todd

Internal Contacts: Program Compliance and Delivery, Country Program Teams, HQ Finance Team

External Contacts: Donors, Partner Organizations

Qualifications

Academic Qualifications:

Bachelor’s degree in International Development, Management, Finance, or related field (or equivalent experience).

Experience and Skills:

3–4 years of experience in program support, donor reporting, or compliance within an NGO/INGO.

Familiarity with major donor requirements (USAID, FCDO, EU, UN, etc.).

Experience assisting with financial reporting, budget monitoring, or program deliverables.

Strong organizational, coordination, and communication skills.

Ability to work effectively across cultures and manage multiple priorities with attention to detail.

Location: US, Palestine, Lebanon, or Jordan) A local contract will be issued based on the candidate’s country of residence.

Since 1968, Anera has helped refugees and others hurt by conflicts in Palestine, Lebanon and Jordan live with purpose and hope. Anera, which has no political or religious affiliation, works on the ground with partners in Palestine (West Bank and Gaza), Lebanon and Jordan. We mobilize resources for immediate emergency relief and for sustainable, long‑term health, education, and economic development. Our staff serve in their communities, navigating the politics that constrict progress to get help where it’s needed most.

That’s how Anera received more than $171 million in support of programs in 2023 alone, and it’s how we will keep building better lives until hope finds its way in the Middle East.

Global Controller / Position Overview

The Global Controller oversees Anera’s day‑to‑day accounting operations and ensures timely, accurate, and compliant financial reporting across the organization. This role is central to maintaining financial integrity through oversight of the global month‑end close, account reconciliations, internal controls, and consolidation of financial data. The Global Controller supports audit readiness, compliance efforts, and cross‑border financial alignment, in close coordination with regional and country finance teams.

Objectives:

Serve as Anera’s principal compliance and accounting authority across HQ and country offices.

Lead external audits, tax filings, internal controls, and policy standardization.

Partner with country and regional finance leaders to align local practices with global standards and align global financial policies.

Support CFO with leading organizational‑wide financial stewardship, global systems optimization and financial data governance.

Responsibilities :

Lead the global month‑end and year‑end close processes, ensuring timely consolidation of financial results across country offices.

Oversee general ledger integrity and ensure timely, clean reconciliations for all balance sheet accounts.

Maintain oversight of global banking relationships, account structures, and controls.

Manage the US/Global accounting team, overseeing accounts payable, cash receipts, payroll, and banking transactions.

Maintain and strengthen internal controls and compliance protocols.

Coordinate annual global and local country external audits.

Partner with the Director of FP&A and country finance leads to ensure alignment between financial planning and accounting systems.

Manage Sage Intacct system, including integrations between Sage Intacct and other platforms.

Identify opportunities to streamline financial operations and reduce manual workloads.

Provide technical guidance to Country Office finance staff and serve as a subject matter expert.

Partner with the Director of FP&A to support consolidated financial reporting and budget‑to‑actual variance analysis.

Respond to ad hoc financial data and reporting requests.

Skills Needed:

Bachelor’s degree in accounting, finance, or related field required.

Minimum 10 years’ progressive experience in accounting, including global or multi‑entity consolidations.

At least 3 years in a supervisory or leadership role.

Nonprofit experience required; international NGO experience strongly preferred.

Strong familiarity with fund accounting, restricted funds, and donor reporting.

Expertise in financial systems, particularly Sage Intacct.

Advanced Excel/Google Sheets skills.

Strong written and verbal communication skills.

CPA, CFA or equivalent credential preferred.

Travel: Up to 10% annually (US and international).

This position is based in the United States, Palestine, Lebanon, or Jordan and is open only to nationals of those countries.

Location: Washington, DC area (Hybrid, International travel may be occasionally required)

Reports To: Chief Operating Officer (COO)

Position Type: Full‑time

The estimated salary range for this role is $89,600 - $130,000. This represents Anera’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual pay will vary based on various factors, including but not limited to organizational budgets, qualifications, experience, specialized skills, and training.

Policy Advisor / Position Summary The Policy Advisor guides and supports Anera’s U.S. government relations and provides strategic analysis of political developments between the United States and governments across the Middle East. The Advisor is responsible for maintaining strong, informed relationships with congressional offices, executive branch officials, embassy staff, and other relevant interlocutors.

The core function of this role is not budget advocacy or appropriations work. Instead, it focuses on:

Advancing understanding of the reality of emergency and community development programming among stakeholders in the US legislative and executive branches.

Protecting and facilitating Anera’s humanitarian access and operational presence;

Monitoring and interpreting shifts in U.S.–Middle East political relations; and

Ensuring Anera’s leadership is positioned to engage effectively and appropriately with key policy actors.

Key Responsibilities

U.S. Government Relations

Build and sustain strong, bipartisan relationships with congressional offices, committees, and relevant U.S. government agencies. (e.g., State Department, USAID, NSC as appropriate).

Serve as a credible, neutral source of information on humanitarian conditions in Palestine, Lebanon, and Jordan.

Track relevant hearings, statements, legislation, diplomatic developments, and/or policy shifts that may affect Anera’s ability to operate or access communities.

Help position Anera as a trusted, nonpartisan source of information for policymakers and stakeholders. Organize and support congressional meetings, provide talking points, and situational context to policymakers and staff.

Communicate Anera’s nonpolitical mission clearly and consistently in all engagements.

External Representation & Stakeholder Coordination

Participate in relevant policy forums, NGO gatherings, and working groups to stay informed on U.S.–Middle East developments.

Work closely with the Communications team to ensure public statements reflect accurate political context and adhere to Anera’s nonpolitical principles. Support the development of public‑facing policy materials — including statements, fact sheets, talking points, etc.

Collaborate with peer organizations to advance understanding of humanitarian needs in the region while avoiding political advocacy.

International Political Monitoring & Middle East Diplomatic Analysis

Monitor and interpret political developments and diplomatic dynamics between the U.S. and governments in the Middle East, and assess how bilateral relations, major events, elections, sanctions, regional tensions, or diplomatic initiatives may impact Anera.

Provide regular internal briefings and written analyses for Anera leadership, country teams, and crisis response efforts.

Develop and maintain constructive relationships with embassy personnel or other relevant liaison staff.

Internal Advisory, Risk Monitoring & Strategic Support

Provide timely, accurate insights on reputational and operational risks tied to policy shifts or political developments.

Monitor and brief senior leadership on U.S. and regional political trends affecting security, access, registration, or operational continuity.

Document and maintain internal guidelines to ensure compliance with U.S. regulations governing 501(c)(3) organizations.

Qualifications

Required

Bachelor’s degree in international relations, political science, public policy, Middle Eastern studies, or a related field; master’s degree preferred.

At least 5 years of progressively responsible experience in U.S. government relations, policy analysis or advocacy, ideally within the international development or humanitarian sector.

Demonstrated experience engaging with Congress, US federal agencies, or policy networks on international or foreign assistance issues.

Strong understanding of U.S. foreign policy processes and Middle East political dynamics.

Exceptional written and verbal communication skills, with the ability to convey nuanced political contexts clearly to diverse audiences.

Proven ability to build bipartisan and international relationships with discretion and reliability.

Ability to work independently, manage sensitive information, and exercise sound political judgment.

Preferred

Arabic language skills or experience living/working in the Middle East.

Experience interacting with U.S. officials, congressional staff, and international officials regarding Middle East events, politics, or humanitarian issues.

Prior experience working with or within a 501(c)(3) organization and familiarity with legal restrictions on advocacy and lobbying.

Familiarity supporting organizations or senior leaders during periods of crisis or rapid change.

Reports To: Chief Operating Officer (COO)

Position Type: Full‑time

Salary: $89,600 - $130,000 (Estimated range; actual pay varies).

Operations Officer The Operations Officer is a key member of Anera’s US based team, serving as the US office manager, and providing reliable administration, coordination, and record keeping for the US office and for Anera’s global work. The position may be hybrid, but requires at least 50% regular in‑person work in the Washington DC office.

Key Responsibilities

Office Administration and DC operations

Oversee daily Washington, DC office operations, ensuring a professional, safe, and appropriate work environment.

Manage supplies, equipment, service providers, and building management relationships.

Support onboarding logistics in coordination with HR staff, and maintain emergency procedures or other safety/security items for the US office under the guidance of the Global Safety & Security Advisor.

Facilitate/support events hosted by Anera in the US office, including the smooth function of basic audio/visual equipment for hybrid events.

Serve as the primary liaison between U.S. staff and the external IT service provider with regard to in‑office hardware or network issues.

Logistics and Travel Coordination

Support travel processes for US staff, ensuring compliance with policies and risk assessments. Over time, this may range from direct support, to organizing training on how to use travel forms, resources, or reimbursement processes.

Coordinate itineraries, visas, accommodations, and emergency travel support for visiting international staff.

Liaise with external vendors as needed, including off site storage, etc.

Procurement Support, Documentation & Training

Act as the US office procurement point of contact and ensure staff follow established procedures.

Maintain procurement files, vendor records, and compliance documentation.

In coordination with the compliance team, support US staff procuring goods and services, including through coordinated training or troubleshooting specific requirements.

Information Management & Cross‑Department Coordination

Conduct research on best practices, systems, and vendors; compile and organize data for reporting.

Coordinate cross‑office task teams to review policies and ensure compliance with organizational procedures.

Support internal information sharing through meetings, written communication, or digital tools.

With guidance, draft or revise operational documents and support inputs for audits and compliance reviews.

Reporting: Chief Operating Officer (COO)

Position Type: Full‑time

Social Worker – Child Protection & GBV The Social Worker is responsible for delivering Gender‑Based Violence (GBV) counseling services to adolescent girls and ensuring appropriate referrals when needed. The role also focuses on Child Protection (CP) mainstreaming, ensuring that child protection principles are integrated across all project activities.

Key Responsibilities

Child Protection & GBV Case Management

Provide psychosocial and mental health counseling to adolescent girls, ensuring a survivor‑centered approach.

Conduct case management for dropout cases, including household visits when necessary.

Address hotline inquiries, ensuring timely and appropriate responses.

Ensure confidentiality, dignity, and safety for children at risk.

Support the humanitarian response by referring cases through RIMS (Refugee Information Management System).

Promote Child Protection (CP) mainstreaming across all program areas by integrating safe identification and referral mechanisms.

Conduct risk assessments to identify protection concerns and develop appropriate mitigation measures.

Education Monitoring & Retention

Monitor school attendance and performance, especially for girls absent for more than seven days.

Document case studies related to dropout cases and provide necessary interventions.

Supervise and coordinate retention classes, ensuring attendance tracking, parental engagement, and awareness sessions.

Advocate for safe and inclusive learning environments for girls at risk.

Other Duties

Perform additional tasks as required to support the successful implementation of project activities.

Partnership and Localization Manager The Partnerships & Localization Manager will lead Anera Lebanon’s partnership strategy and localization agenda, ensuring strong, transparent, and impactful collaboration with local NGOs, CBOs, and community‑based actors.

Position Summary

… (role details omitted for brevity)

No Positions Available No positions are currently available. Please check back soon.

Anera strives to be an equal‑opportunity employer and does not discriminate in employment on the basis of race, color, creed, political or national views or background, ethnicity, religion, age, handicap, sex, or any other factor unrelated to ability to perform the required work. Anera gives strong preference in employing Lebanese, Palestinian, or other resident Arab nationals (other than for the country director position and internships). In all cases, recruitment decisions are first and foremost based on merit and qualifications. Anera holds local project institutions to the same standards.

Equal Opportunity Statement Anera is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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