Elsevier
Account Manager, Elsevier Healthcare Education
Elsevier, San Francisco, California, United States, 94199
## .Account Manager, Elsevier Healthcare Education page is loaded## Account Manager, Elsevier Healthcare Educationlocations:
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San Francisco, CAtime type:
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End Date: January 23, 2026 (30 days left to apply)job requisition id:
R106324## **Account Manager, Elsevier Healthcare Education**### About the TeamElsevier is the world’s leading provider of medical information, delivering over 25% of the world’s clinical content and serving over 20 million healthcare professionals. In Elsevier Healthcare Education, we are trusted partners to health education institutions, providing innovative teaching and learning solutions.### About the RoleAs an Account Manager within Elsevier Healthcare Education, you will partner with your assigned Osmosis and Complete Anatomy accounts and cross-functional colleagues to engage key purchasing stakeholders. Your primary goal will be to provide excellent customer support and value-added services that drive high retention and renewal rates.In this role, you will manage high-touch U.S. accounts and work closely with Academic Success Managers and Account Executive partners to ensure smooth, timely renewals. You will also collaborate with internal stakeholders to deliver a seamless customer experience across your assigned portfolio.### Key Responsibilities* Drive renewal retention and contribute to portfolio growth and expansion.* Serve as the primary point of contact for renewals and contracting for B2B academic partners in North America, providing exceptional customer support and value-added services.* Manage tax status, invoicing, internal crediting processes, cancellations, CRM/Salesforce processing, and retention activities for designated accounts.* Proactively communicate with B2B partners well ahead of renewal timelines to ensure clear, consistent engagement.* Exercise independent judgment with minimal supervision to develop and execute strategies focused on customer retention, risk mitigation, and renewal growth—while managing deadlines effectively.* Achieve and grow renewal revenue targets by creating demand for Elsevier Healthcare Education products.* Partner with Academic Success Managers to analyze product usage and metrics, improve client satisfaction, and address issues as they arise.* Develop and implement action plans to mitigate issues and improve the overall customer experience.* Collaborate with internal stakeholders (e.g., Legal, Sales Operations, Finance, Credit Control, Commercial, and Product teams) and cross-functional partners in support of customer satisfaction.* Develop and maintain a strong working knowledge of Elsevier Healthcare Education products currently available in the market.Your efforts will be crucial in driving renewal success, fostering strong customer relationships, and identifying opportunities for growth within your assigned accounts.### Requirements* Bachelor’s degree required; health-related or business fields preferred.* Minimum of 2+ years of successful account management and/or sales experience, ideally within the SaaS industry, with a proven track record.* Experience selling a technology-based product to health professions programs and/or medical school partners.* Experience in field sales/account management, inside sales, or inside account management; cold-calling experience is a plus.* Proficiency with CRM tools (Salesforce.com), CPQ, and Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).* Strategic thinker with strong leadership skills.* Ability to thrive in a fast-paced, deadline-driven environment.* Detail-oriented, logical, and an excellent listener.* Enjoy collaborating with teams to learn, share knowledge, design strategies to solve problems, and implement solutions.* Self-motivated with a strong desire to learn, build industry knowledge, and share insights with customers.* Strong relationship-building skills with stakeholders and customers across the organization.* Strong analytical skills, with the ability to identify potential obstacles and recommend solutions.* Highly organized, with strong attention to detail and follow-through.* Excellent presentation, communication, organizational, and analytical skills, with a customer-focused mindset.* Willingness to travel overnight, generally up to 30%, depending on business and customer needs.U.S. National Base Pay Range: $102,800 - $171,300. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Colorado, the base pay range is $102,800 - $171,300.If performed in Ohio, the base pay range is $97,700 - $162,700.Application deadline is 01/23/2026.**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click**
**to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let’s shape progress together. Join us.elsevier.com/about/careers #J-18808-Ljbffr
Missouri:
Nevada:
Washington:
New Mexico:
San Francisco, CAtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: January 23, 2026 (30 days left to apply)job requisition id:
R106324## **Account Manager, Elsevier Healthcare Education**### About the TeamElsevier is the world’s leading provider of medical information, delivering over 25% of the world’s clinical content and serving over 20 million healthcare professionals. In Elsevier Healthcare Education, we are trusted partners to health education institutions, providing innovative teaching and learning solutions.### About the RoleAs an Account Manager within Elsevier Healthcare Education, you will partner with your assigned Osmosis and Complete Anatomy accounts and cross-functional colleagues to engage key purchasing stakeholders. Your primary goal will be to provide excellent customer support and value-added services that drive high retention and renewal rates.In this role, you will manage high-touch U.S. accounts and work closely with Academic Success Managers and Account Executive partners to ensure smooth, timely renewals. You will also collaborate with internal stakeholders to deliver a seamless customer experience across your assigned portfolio.### Key Responsibilities* Drive renewal retention and contribute to portfolio growth and expansion.* Serve as the primary point of contact for renewals and contracting for B2B academic partners in North America, providing exceptional customer support and value-added services.* Manage tax status, invoicing, internal crediting processes, cancellations, CRM/Salesforce processing, and retention activities for designated accounts.* Proactively communicate with B2B partners well ahead of renewal timelines to ensure clear, consistent engagement.* Exercise independent judgment with minimal supervision to develop and execute strategies focused on customer retention, risk mitigation, and renewal growth—while managing deadlines effectively.* Achieve and grow renewal revenue targets by creating demand for Elsevier Healthcare Education products.* Partner with Academic Success Managers to analyze product usage and metrics, improve client satisfaction, and address issues as they arise.* Develop and implement action plans to mitigate issues and improve the overall customer experience.* Collaborate with internal stakeholders (e.g., Legal, Sales Operations, Finance, Credit Control, Commercial, and Product teams) and cross-functional partners in support of customer satisfaction.* Develop and maintain a strong working knowledge of Elsevier Healthcare Education products currently available in the market.Your efforts will be crucial in driving renewal success, fostering strong customer relationships, and identifying opportunities for growth within your assigned accounts.### Requirements* Bachelor’s degree required; health-related or business fields preferred.* Minimum of 2+ years of successful account management and/or sales experience, ideally within the SaaS industry, with a proven track record.* Experience selling a technology-based product to health professions programs and/or medical school partners.* Experience in field sales/account management, inside sales, or inside account management; cold-calling experience is a plus.* Proficiency with CRM tools (Salesforce.com), CPQ, and Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).* Strategic thinker with strong leadership skills.* Ability to thrive in a fast-paced, deadline-driven environment.* Detail-oriented, logical, and an excellent listener.* Enjoy collaborating with teams to learn, share knowledge, design strategies to solve problems, and implement solutions.* Self-motivated with a strong desire to learn, build industry knowledge, and share insights with customers.* Strong relationship-building skills with stakeholders and customers across the organization.* Strong analytical skills, with the ability to identify potential obstacles and recommend solutions.* Highly organized, with strong attention to detail and follow-through.* Excellent presentation, communication, organizational, and analytical skills, with a customer-focused mindset.* Willingness to travel overnight, generally up to 30%, depending on business and customer needs.U.S. National Base Pay Range: $102,800 - $171,300. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Colorado, the base pay range is $102,800 - $171,300.If performed in Ohio, the base pay range is $97,700 - $162,700.Application deadline is 01/23/2026.**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click**
**to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires progress in science, innovation and health, and allows you to grow every day, find your team at Elsevier.Elsevier is part of RELX Group.Let’s shape progress together. Join us.elsevier.com/about/careers #J-18808-Ljbffr