SouthEast Alaska Regional Health Consortium (SEARHC)
Lead Patient Registration Specialist - Front Street Clinic
SouthEast Alaska Regional Health Consortium (SEARHC), Juneau, Alaska, us, 99812
Join to apply for the
Lead Patient Registration Specialist - Front Street Clinic
role at
SouthEast Alaska Regional Health Consortium (SEARHC)
Pay Range: $25.00 - $33.71. The Patient Registration Specialist Lead is expected to perform at a higher level or generally more complex responsibilities from a Patient Registration Specialist. The PRS Lead provides support to the Patient Registration Supervisor and peers with training, auditing and reporting of the registration operations.
SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets and prioritize their development and professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short‑term disability, and more.
Key Essential Functions And Accountabilities Of The Job
Manages scheduling resources for patient appointments
Manages communication tools for patient scheduling requests by patients and care teams
Manages the pre‑registration review process for insurance verification for upcoming appointments
Retrieves payment collection for services, flat rate services, co‑pay or up‑front collections
Collects documentation by the requirements and timeliness for registration compliance
Scan registration documents into the electronic health record
Reviews and assigns insurance tiering for proper payor assignment
Validates insurance eligibility and pre‑authorization requirements
Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient‑initiated outreach
Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
Manages multiple worklists assigned: New Patient Registration Worklist
Schedules and registers for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS
Coordinates signing up patients in the MySEARHC patient portal
Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery
Works well with peers, patients, and leadership
Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies
Identifies community resources, fosters partnerships, and utilizes resources effectively
Refers all patients without insurance coverage or questions to a Financial Counselor for resolution
Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
Provides training for new employees in the PRS Trainee and PRS roles
Under the guidance of supervisor, audits encounters of PRS Trainee and PRS team members and shares corrections that need to be made
Reporting: Schedule fill rate tracking, third next available
Monitors incoming schedule requests messaging tools for timely response by team
Monitors standby/waitlist for timely response by team
Manages updates to providers 90 day rolling schedules and block placements
Provides supervisor support in the absence of the supervisor with guidance by manager
60% of the job will require training and work the tasks in the PRS Trainee and PRS JD 20% auditing and reporting and 20% care team/dyad partner communication
Other duties as assigned
Education, Certifications, and Licenses Required
High School Diploma or GED preferred
Preference given to applicants with advanced degree
Basic Life Support preferred
Experience Required
2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required
Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified for this role
Knowledge, Skills, and Abilities Knowledge of
Available services at SEARHC, other tribal health organizations in Alaska, and community
Customer service principles
General knowledge of front‑end revenue cycle requirements
Skills In
Skilled at attention to detail and quality data input
The use of equipment such as computers
Oral and written, and interpersonal communications
De‑escalation and critical thinking skills
Quality review and providing training feedback
Ability to
Prioritize work and multi‑task in a fast‑paced office setting with many interruptions
Receive escalated scenarios for review prior to escalating to supervisor
Read and comprehend simple instructions, short correspondence, and memos
Demonstrate time‑management, organizational, and customer service skills
Work flexible hours with limited unplanned absence and ability to work independently
Computer Skills
Proficient in Microsoft Office Products including Word, Excel, and PowerPoint
Other Qualifications
Strong organizational & time management abilities
Teamwork
Leadership
Proficient in EHR systems
Safety And Risk Management Responsibilities
Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.
The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.
Work Environment
The noise level in the work environment is usually moderate
Position Information Work Shift: OT 8/40
Referrals increase your chances of interviewing at SouthEast Alaska Regional Health Consortium (SEARHC) by 2x
Get notified about new Patient Registration Representative jobs in
Juneau, AK .
#J-18808-Ljbffr
Lead Patient Registration Specialist - Front Street Clinic
role at
SouthEast Alaska Regional Health Consortium (SEARHC)
Pay Range: $25.00 - $33.71. The Patient Registration Specialist Lead is expected to perform at a higher level or generally more complex responsibilities from a Patient Registration Specialist. The PRS Lead provides support to the Patient Registration Supervisor and peers with training, auditing and reporting of the registration operations.
SEARHC is a non‑profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets and prioritize their development and professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short‑term disability, and more.
Key Essential Functions And Accountabilities Of The Job
Manages scheduling resources for patient appointments
Manages communication tools for patient scheduling requests by patients and care teams
Manages the pre‑registration review process for insurance verification for upcoming appointments
Retrieves payment collection for services, flat rate services, co‑pay or up‑front collections
Collects documentation by the requirements and timeliness for registration compliance
Scan registration documents into the electronic health record
Reviews and assigns insurance tiering for proper payor assignment
Validates insurance eligibility and pre‑authorization requirements
Communicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient‑initiated outreach
Create new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection
Manages multiple worklists assigned: New Patient Registration Worklist
Schedules and registers for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS
Coordinates signing up patients in the MySEARHC patient portal
Enacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service delivery
Works well with peers, patients, and leadership
Participates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies
Identifies community resources, fosters partnerships, and utilizes resources effectively
Refers all patients without insurance coverage or questions to a Financial Counselor for resolution
Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources
Provides training for new employees in the PRS Trainee and PRS roles
Under the guidance of supervisor, audits encounters of PRS Trainee and PRS team members and shares corrections that need to be made
Reporting: Schedule fill rate tracking, third next available
Monitors incoming schedule requests messaging tools for timely response by team
Monitors standby/waitlist for timely response by team
Manages updates to providers 90 day rolling schedules and block placements
Provides supervisor support in the absence of the supervisor with guidance by manager
60% of the job will require training and work the tasks in the PRS Trainee and PRS JD 20% auditing and reporting and 20% care team/dyad partner communication
Other duties as assigned
Education, Certifications, and Licenses Required
High School Diploma or GED preferred
Preference given to applicants with advanced degree
Basic Life Support preferred
Experience Required
2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required
Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified for this role
Knowledge, Skills, and Abilities Knowledge of
Available services at SEARHC, other tribal health organizations in Alaska, and community
Customer service principles
General knowledge of front‑end revenue cycle requirements
Skills In
Skilled at attention to detail and quality data input
The use of equipment such as computers
Oral and written, and interpersonal communications
De‑escalation and critical thinking skills
Quality review and providing training feedback
Ability to
Prioritize work and multi‑task in a fast‑paced office setting with many interruptions
Receive escalated scenarios for review prior to escalating to supervisor
Read and comprehend simple instructions, short correspondence, and memos
Demonstrate time‑management, organizational, and customer service skills
Work flexible hours with limited unplanned absence and ability to work independently
Computer Skills
Proficient in Microsoft Office Products including Word, Excel, and PowerPoint
Other Qualifications
Strong organizational & time management abilities
Teamwork
Leadership
Proficient in EHR systems
Safety And Risk Management Responsibilities
Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.
The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.
Work Environment
The noise level in the work environment is usually moderate
Position Information Work Shift: OT 8/40
Referrals increase your chances of interviewing at SouthEast Alaska Regional Health Consortium (SEARHC) by 2x
Get notified about new Patient Registration Representative jobs in
Juneau, AK .
#J-18808-Ljbffr