TheKey
For nearly 20 years, TheKey has helped clients achieve successful long‑term aging at home with comprehensive, concierge‑based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America, enabling clients to live life on their own terms, in their own homes.
Qualification To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Duties and Responsibilities
Build expertise in every phase of TheKey operations, client management, caregiver staffing, client acquisition, lead intake, client care management, and referral marketing
Be responsible for the location’s financial performance, growth, and profitability
Lead a cross‑functional team supporting clients and caregivers; ensure that departments deliver quality care to clients
Create and sustain relationships with key partners to build brand awareness and generate new clients for TheKey
Respond to new inquiries and perform assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
Improve client retention by implementing strong processes and oversight to ensure strong relationships with all clients, including regular visits and re‑assessments, family & POA communications, and regular client interaction to ensure ongoing client satisfaction
Oversee day‑to‑day operations in the assigned location(s)
Contribute to our strategic plans, roadmaps, and goals for the assigned market, as well as additional territories that may be identified as potential development
Understand our competitors and the professionals in the local industry, help us lead the competitive landscape, and identify potential ways for us to further build out our team by identifying high‑potential talent
Lead or support the recruitment, training, and development of new team members
Provide after‑hours support for partners, prospective and current clients (including evenings and weekends)
Assist the billing team to ensure client accounts are up‑to‑date and communicate with families and/or financial managers as needed for collections issues
Additional duties and responsibilities as assigned
Required Skills, Education, and Certifications
Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
Five to seven years of leadership experience in health care, elder care, social work, or a related industry
Strong understanding of budget management and financial monitoring
Demonstrated leadership skills, including goal setting, training, and mentorship
Proven track record of successfully leading and motivating diverse teams
Multitasker and critical thinker with strong analytical skills
Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Physical Requirements
Ability to travel to client homes and other locations approximately 25% of the time
Ability to sit, stand, and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment
Salary Starting at $120,000 + Bonus
Benefits for Full‑Time Employees
Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non‑Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
This information is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Californias Residents Only In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
Equal Opportunity Statement TheKey is an equal‑opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Qualification To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Essential Duties and Responsibilities
Build expertise in every phase of TheKey operations, client management, caregiver staffing, client acquisition, lead intake, client care management, and referral marketing
Be responsible for the location’s financial performance, growth, and profitability
Lead a cross‑functional team supporting clients and caregivers; ensure that departments deliver quality care to clients
Create and sustain relationships with key partners to build brand awareness and generate new clients for TheKey
Respond to new inquiries and perform assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients
Improve client retention by implementing strong processes and oversight to ensure strong relationships with all clients, including regular visits and re‑assessments, family & POA communications, and regular client interaction to ensure ongoing client satisfaction
Oversee day‑to‑day operations in the assigned location(s)
Contribute to our strategic plans, roadmaps, and goals for the assigned market, as well as additional territories that may be identified as potential development
Understand our competitors and the professionals in the local industry, help us lead the competitive landscape, and identify potential ways for us to further build out our team by identifying high‑potential talent
Lead or support the recruitment, training, and development of new team members
Provide after‑hours support for partners, prospective and current clients (including evenings and weekends)
Assist the billing team to ensure client accounts are up‑to‑date and communicate with families and/or financial managers as needed for collections issues
Additional duties and responsibilities as assigned
Required Skills, Education, and Certifications
Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience
Five to seven years of leadership experience in health care, elder care, social work, or a related industry
Strong understanding of budget management and financial monitoring
Demonstrated leadership skills, including goal setting, training, and mentorship
Proven track record of successfully leading and motivating diverse teams
Multitasker and critical thinker with strong analytical skills
Exceptional interpersonal and communication skills, including writing, speaking, and active listening
Physical Requirements
Ability to travel to client homes and other locations approximately 25% of the time
Ability to sit, stand, and walk for prolonged periods of time throughout the workday
Ability to use standard office equipment
Salary Starting at $120,000 + Bonus
Benefits for Full‑Time Employees
Medical/Dental/Vision Insurance
TouchCare VirtualCare
Life Insurance
Health Savings Account
Flexible Spending Account
401(k) Matching
Employee Assistance Program
PTO Plan for Non‑Exempt Employees
Flexible PTO Plan for Exempt Employees
Holidays and Floating Holidays
Pet Insurance
This information is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Californias Residents Only In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
Equal Opportunity Statement TheKey is an equal‑opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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