Integrated Resources, Inc is hiring: Phlebotomist II in River Falls

Job Summary

The Patient Services Representative II (PSR II) is the frontline representative of the company, interacting directly with patients during routine healthcare visits and critical health-related decisions. This role is responsible for drawing high-quality blood samples, preparing specimens for laboratory testing, and ensuring patient comfort, safety, confidentiality, and accuracy throughout the process. The PSR II demonstrates leadership behaviors, professionalism, and process excellence while maintaining compliance with all policies and procedures.

Assignments may include work in a doctor’s office, patient service center, or other locations based on business needs.

Key Responsibilities

Patient Care & Phlebotomy

• Perform venipuncture, capillary, forensic, and clinical specimen collection safely and accurately

• Provide excellent patient interaction by explaining procedures and creating an atmosphere of trust

• Perform pediatric, geriatric, and adult blood draws confidently

• Verify patient demographic information and obtain patient signature after venipuncture to confirm specimen labeling accuracy

Specimen Handling & Documentation

• Label specimens in the patient’s presence following established procedures

• Prepare specimens for laboratory testing

• Maintain accurate records and required documentation

Operations & Compliance

• Perform daily activities accurately and on time under the direction of an area supervisor

• Maintain a safe, clean, and professional work environment

• Follow all company policies, procedures, and confidentiality standards

• Promote a positive company image to patients, clients, coworkers, and the public

Required Skills & Competencies

• Ability to deliver accurate, error-free work in a fast-paced environment

• Strong organizational and multitasking skills

• Ability to work independently with minimal supervision

• Excellent decision-making and judgment based on established procedures

• Superior customer service and communication skills

• Ability to adapt to change and demonstrate business knowledge

Scheduling & Flexibility Requirements

• Flexible availability, including weekends, holidays, overtime, and on-call shifts

• Ability to travel and work at multiple locations with minimal notice

• Reliable transportation, valid driver’s license, and clean driving record (if applicable)

Education Requirements

• High school diploma or equivalent (required)

• Medical assistant or paramedic training (preferred)

• Phlebotomy certification (preferred; required in CA, NV, and WA )

Work Experience Requirements

• Minimum 3 years of phlebotomy experience , including pediatric, geriatric, and capillary collections

Health & Compliance Requirements

• Compliance with all company policies, including dress code and safety standards

• Required vaccinations and health status:

  • Tdap

  • Varicella

  • MMR

  • COVID-19

  • Influenza

  • Tuberculosis (TB) status

Additional Information

• Training locations may vary based on trainer availability