NHRG, Inc.
Job Description Job Description 100% Remote - Candidates selected for this opportunity may be required to physically attend meetings in Austin, TX, with minimal notice. Ideal candidates are located in Texas. Candidates currently residing outside of the State of Texas may be required to relocate to Texas, if selected for this position and the offer is accepted. Please submit if this is acceptable. The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM). Provide High Level Design and specifications for ServiceNow implementation Design and implementation: Various application modules in ServiceNow Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc Configuration of ServiceNow to automate internal ITIL/ITSM processes User Provisioning process that integrates with internal and external systems ServiceNow security architecture Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products Participate in process flow analysis and process redesign working with the Project Manager Work with business office to enhance the business process with ServiceNow work process and tools Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas Understand the ServiceNow table structures and data model Have done Customization of ServiceNow configurations, including custom scripts Experience working with remote teams Share best practices and be consultative throughout the technical design of the project II. WORKER SKILLS AND QUALIFICATIONS Please fill in the "Actual Years Experience" column Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Actual Years Experience Years Experience Needed Required/ Preferred Skills/Experience 8 Required Hands-on ServiceNow configuration, development, and integration experience 5 Required SPM/PPM module implementation experience 5 Required Expert knowledge in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices 5 Required Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc 5 Required Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant 3 Required Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff 7 Preferred Industry and project experience with ServiceNow 5 Preferred ServiceNow System Administrator and/or and Implementation Specialist certification 5 Preferred Technical Documentation including Technical Design, Implementation, and Configuration Plans 5 Preferred Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB 3 Preferred Some technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.