Trek Health
Senior Enterprise Customer Success Manager
Trek Health, San Francisco, California, United States, 94199
Senior Enterprise Customer Success Manager
Location: Bay Area or New York City preferred (remote flexible for the right candidate)
Trek Health empowers provider organizations with AI-driven tools, insights, and strategic guidance to achieve better commercial contract reimbursement rates, enhance service line performance, and ensure sustainable growth. Our Transparency Platform integrates market data with intelligent contract oversight, enabling providers to unlock value at every stage of the payer negotiation lifecycle. By combining Contract Intelligence with Pricing Intelligence, Trek's AI-enabled platform helps leaders identify opportunities, measure financial impact, and refine reimbursement strategies.
Role Description We’re looking for a Senior Enterprise Customer Success Manager who is comfortable owning a large portfolio of enterprise customers, working directly with data, and partnering closely with Sales to drive long-term account growth. This is a high-impact role in a rapidly changing environment. You’ll help customers solve real, nuanced data problems, ensure they realize value from Trek’s platform, and surface expansion opportunities — without owning the close.
What You’ll Do
Own post‑sale success for enterprise customers, managing depth through prioritization rather than equal treatment.
Build trusted relationships with stakeholders across contracting, finance, operations, and leadership teams.
Act as the first line of problem‑solving for customer questions related to Trek’s data.
Perform light‑to‑moderate data analysis using Trek’s platform & Excel / Google Sheets.
Identify expansion opportunities through usage patterns, customer requests, and emerging use cases.
Partner with Account Executives throughout expansion cycles as a trusted advisor.
Provide high‑signal customer feedback to Product and Engineering.
What Success Looks Like
Customers actively use Trek as a core system of record.
You’re trusted as a thought partner, not just a point of contact.
Expansion opportunities emerge naturally from your work.
Sales sees you as a deal accelerator.
Customers renew because Trek is mission‑critical.
What We’re Looking For Required
4+ years of experience in Customer Success or a similar enterprise‑facing role.
Strong Excel / Google Sheets skills (lookups, pivots, basic modeling).
Comfort working directly with data and explaining insights to non‑technical stakeholders.
Experience supporting or participating in an
upsell or expansion motion
(in any capacity).
Working knowledge of
Salesforce
(account updates, activity logging, renewal/expansion workflows).
Strong communication skills with senior stakeholders.
Ability to manage accounts without losing judgment or credibility.
Preferred (Not Required)
SQL familiarity.
Experience with data platforms, analytics tools, or BI products.
Healthcare SaaS or healthcare data exposure.
Who This Role Is Great For
You enjoy solving ambiguous, data‑driven customer problems.
You’re comfortable in scrappy environments without perfect playbooks.
You care about customer outcomes and company growth.
You want to grow into future roles that serve this customer and use case at Trek.
Compensation & Benefits
$140,000–$180,000 OTE
High ownership, visibility, and room for growth
Bay Area or NYC preferred; remote flexibility for the right candidate
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Trek Health empowers provider organizations with AI-driven tools, insights, and strategic guidance to achieve better commercial contract reimbursement rates, enhance service line performance, and ensure sustainable growth. Our Transparency Platform integrates market data with intelligent contract oversight, enabling providers to unlock value at every stage of the payer negotiation lifecycle. By combining Contract Intelligence with Pricing Intelligence, Trek's AI-enabled platform helps leaders identify opportunities, measure financial impact, and refine reimbursement strategies.
Role Description We’re looking for a Senior Enterprise Customer Success Manager who is comfortable owning a large portfolio of enterprise customers, working directly with data, and partnering closely with Sales to drive long-term account growth. This is a high-impact role in a rapidly changing environment. You’ll help customers solve real, nuanced data problems, ensure they realize value from Trek’s platform, and surface expansion opportunities — without owning the close.
What You’ll Do
Own post‑sale success for enterprise customers, managing depth through prioritization rather than equal treatment.
Build trusted relationships with stakeholders across contracting, finance, operations, and leadership teams.
Act as the first line of problem‑solving for customer questions related to Trek’s data.
Perform light‑to‑moderate data analysis using Trek’s platform & Excel / Google Sheets.
Identify expansion opportunities through usage patterns, customer requests, and emerging use cases.
Partner with Account Executives throughout expansion cycles as a trusted advisor.
Provide high‑signal customer feedback to Product and Engineering.
What Success Looks Like
Customers actively use Trek as a core system of record.
You’re trusted as a thought partner, not just a point of contact.
Expansion opportunities emerge naturally from your work.
Sales sees you as a deal accelerator.
Customers renew because Trek is mission‑critical.
What We’re Looking For Required
4+ years of experience in Customer Success or a similar enterprise‑facing role.
Strong Excel / Google Sheets skills (lookups, pivots, basic modeling).
Comfort working directly with data and explaining insights to non‑technical stakeholders.
Experience supporting or participating in an
upsell or expansion motion
(in any capacity).
Working knowledge of
Salesforce
(account updates, activity logging, renewal/expansion workflows).
Strong communication skills with senior stakeholders.
Ability to manage accounts without losing judgment or credibility.
Preferred (Not Required)
SQL familiarity.
Experience with data platforms, analytics tools, or BI products.
Healthcare SaaS or healthcare data exposure.
Who This Role Is Great For
You enjoy solving ambiguous, data‑driven customer problems.
You’re comfortable in scrappy environments without perfect playbooks.
You care about customer outcomes and company growth.
You want to grow into future roles that serve this customer and use case at Trek.
Compensation & Benefits
$140,000–$180,000 OTE
High ownership, visibility, and room for growth
Bay Area or NYC preferred; remote flexibility for the right candidate
#J-18808-Ljbffr