Fort Howard Memorial Park
General Manager
Fort Howard Memorial Park, Green Bay, WI
Salary: $108,900.00 - $185,500.00
This position is responsible for leading and coordinating the overall success of our Family Owned Cemetery in Green Bay. Working closely with a dedicated Sales Manager and Operations Manager, this position provides strategic direction, ensures accountability across departments and creates a unified culture focused on service, growth and operational excellence. This role serves as the central leadership figure who oversees cross‑functional performance and ensures that all departments are aligned with the cemetery’s mission, standards and financial objectives.
Key Responsibilities
Provide leadership and direction to both the Sales Manager and Operations Manager, ensuring alignment with cemetery goals and company standards.
Foster a culture of accountability, compassion and professionalism across all departments.
Act as a unifying presence with sales, operations and administration to ensure seamless service delivery to families.
Partner with the Sales Manager to monitor and support achievement of pre‑need and at‑need sales goals, marketing initiatives and customer engagement efforts.
Collaborate with the Operations Manager and Grounds Superintendent to ensure all cemetery grounds facilities and interment activities are maintained and executed with precision and excellence.
Serve as a resource coach and sounding board for both managers to solve challenges and promote team development.
Develop and manage the cemetery’s annual budget, monitor expenses and drive revenue performance in collaboration with department leads.
Review key performance indicators (KPIs) for sales, operations and administration; analyze trends and adjust strategies as needed.
Maintain oversight and accuracy of purchase agreements, inventory, accounts receivable and record‑keeping.
Ensure every family served receives a compassionate, professional and seamless experience across all touchpoints.
Represent the cemetery in the community, building relationships with funeral homes, churches, civic groups, local leaders and promoting a positive public image.
Support front‑line staff in resolving customer concerns and complex service situations.
Coordinate all compliance activities, trust reporting, etc. directly with the Cemetery Compliance Administrator.
Interface with the corporate accounting department as needed.
Promote and monitor safe practices for staff and the public.
Oversee the accuracy of records, maps, interment rights and regulatory filings.
Qualifications
Bachelor’s Degree in business, management or a related field preferred.
5+ years of leadership experience, preferably in cemetery funeral, hospitality or service-oriented industries.
Experience managing or collaborating with multiple department leaders or cross‑functional teams.
Proficient in Microsoft Office Suite; experience with cemetery or CRM software is a plus.
Skills
Strong leadership, collaboration and interpersonal skills.
Business‑minded with an ability to think both strategically and operationally.
Ability to lead through influence, resolve conflicts and make decisions with empathy and integrity.
Other Requirements
Valid driver’s license and reliable transportation.
Flexibility to occasionally work weekends, holidays or after‑hour events.
Ability to work indoors and outdoors in varying conditions, including periodic walking of cemetery grounds and facilities on uneven terrain.
May require lifting of up to 50 lbs. on occasion.
Seniority Level
Director
Employment Type
Full‑time
Industry
Individual and Family Services
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Salary: $108,900.00 - $185,500.00
This position is responsible for leading and coordinating the overall success of our Family Owned Cemetery in Green Bay. Working closely with a dedicated Sales Manager and Operations Manager, this position provides strategic direction, ensures accountability across departments and creates a unified culture focused on service, growth and operational excellence. This role serves as the central leadership figure who oversees cross‑functional performance and ensures that all departments are aligned with the cemetery’s mission, standards and financial objectives.
Key Responsibilities
Provide leadership and direction to both the Sales Manager and Operations Manager, ensuring alignment with cemetery goals and company standards.
Foster a culture of accountability, compassion and professionalism across all departments.
Act as a unifying presence with sales, operations and administration to ensure seamless service delivery to families.
Partner with the Sales Manager to monitor and support achievement of pre‑need and at‑need sales goals, marketing initiatives and customer engagement efforts.
Collaborate with the Operations Manager and Grounds Superintendent to ensure all cemetery grounds facilities and interment activities are maintained and executed with precision and excellence.
Serve as a resource coach and sounding board for both managers to solve challenges and promote team development.
Develop and manage the cemetery’s annual budget, monitor expenses and drive revenue performance in collaboration with department leads.
Review key performance indicators (KPIs) for sales, operations and administration; analyze trends and adjust strategies as needed.
Maintain oversight and accuracy of purchase agreements, inventory, accounts receivable and record‑keeping.
Ensure every family served receives a compassionate, professional and seamless experience across all touchpoints.
Represent the cemetery in the community, building relationships with funeral homes, churches, civic groups, local leaders and promoting a positive public image.
Support front‑line staff in resolving customer concerns and complex service situations.
Coordinate all compliance activities, trust reporting, etc. directly with the Cemetery Compliance Administrator.
Interface with the corporate accounting department as needed.
Promote and monitor safe practices for staff and the public.
Oversee the accuracy of records, maps, interment rights and regulatory filings.
Qualifications
Bachelor’s Degree in business, management or a related field preferred.
5+ years of leadership experience, preferably in cemetery funeral, hospitality or service-oriented industries.
Experience managing or collaborating with multiple department leaders or cross‑functional teams.
Proficient in Microsoft Office Suite; experience with cemetery or CRM software is a plus.
Skills
Strong leadership, collaboration and interpersonal skills.
Business‑minded with an ability to think both strategically and operationally.
Ability to lead through influence, resolve conflicts and make decisions with empathy and integrity.
Other Requirements
Valid driver’s license and reliable transportation.
Flexibility to occasionally work weekends, holidays or after‑hour events.
Ability to work indoors and outdoors in varying conditions, including periodic walking of cemetery grounds and facilities on uneven terrain.
May require lifting of up to 50 lbs. on occasion.
Seniority Level
Director
Employment Type
Full‑time
Industry
Individual and Family Services
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