Deluxe
VP, Chief Revenue Officer – DMS
Deluxe , Atlanta, GA
Position Overview The Chief Revenue Officer (CRO) – Deluxe Merchant Services is responsible for overseeing and driving all revenue-generating functions. This role reports directly to the Deluxe Merchant Services President and is a key member of the leadership team, collaborating closely with operations, finance, product, and other business leaders. The CRO will develop and execute comprehensive strategies to accelerate growth, optimize the customer lifecycle, and achieve revenue objectives. They will integrate sales, marketing, partnerships, and customer success to create a cohesive revenue engine in a rapidly evolving payments and financial landscape.
Key Responsibilities
Revenue Strategy & Leadership:
Design, articulate, and implement a comprehensive revenue strategy aligned with short‑ and long‑term objectives.
Set clear revenue targets, KPIs, and performance metrics in collaboration with the executive team.
Analyze market trends, competitor activities, and emerging technologies to maintain a competitive edge.
Cross‑Functional Integration:
Lead and unify sales, marketing, business development, and customer success under a common vision.
Foster alignment through effective communication, joint planning, and collaborative execution.
Bridge product, technology, and revenue teams to ensure market fit and commercial success.
Sales Leadership:
Oversee national sales teams, direct sales operations, and provide hands‑on leadership for high‑value accounts.
Develop robust sales processes, forecasting, and territory planning.
Coach, mentor, and build a high‑performance culture that attracts and retains top talent.
Marketing Oversight:
Partner with marketing leadership to drive customer acquisition through data‑driven campaigns.
Implement brand positioning strategies to enhance market presence and equity.
Align marketing initiatives with sales and partnership goals for maximum impact.
Partnership Development:
Identify, negotiate, and close strategic partnerships with financial institutions and technology providers.
Build and nurture relationships with key clients, resellers, and stakeholders.
Evaluate new business opportunities, mergers, acquisitions, and alliances to support revenue growth.
Customer Success & Retention:
Champion a customer‑centric culture focused on exceptional service to merchants.
Develop programs to maximize satisfaction, retention, and cross‑sell opportunities.
Monitor feedback, anticipate needs, and proactively address issues to reduce churn.
Financial Management:
Oversee pricing models, discounting strategies, and revenue forecasting for profitability.
Collaborate with finance and operations on budgets, spend control, and cost‑to‑revenue optimization.
Report on revenue performance to the executive team with insights and recommendations.
Compliance & Risk Management:
Ensure compliance with regulatory standards and industry guidelines.
Identify and mitigate risks related to merchant services, fraud, and financial exposure.
Promote integrity across all revenue functions.
Industry Thought Leadership:
Represent the company at industry events and forums.
Translate insights into actionable business strategies.
Publish articles, webinars, and engage in public speaking.
Qualifications & Experience
Education:
Bachelor’s degree in Business, Finance, Marketing, or related field (Master’s or MBA preferred).
Experience:
Minimum 12 years of progressive experience in sales, marketing, and business development, with at least 5 years in a senior leadership role.
Deep familiarity with merchant services, payments processing, POS systems, and fintech.
Proven track record of scaling revenue in high‑growth, complex environments.
Skills and Competencies:
Strategic planning and analytical skills.
Inspirational leadership with cross‑functional team motivation.
Negotiation, influencing, and relationship‑building skills.
Proficiency with CRM and sales enablement technologies (e.g., Salesforce, HubSpot).
Adaptability to market changes and emerging technologies.
Excellent communication and presentation skills.
Deep understanding of the merchant customer journey from acquisition to retention.
Personal Attributes:
Results‑driven with an entrepreneurial mindset.
High integrity and ethical standards.
Collaborative, inclusive, and transparent leadership style.
Strong work ethic and resilience under pressure.
Key Performance Metrics
Revenue Growth: Achievement of annual sales targets and YoY increases.
Market Expansion: Successful entry into new markets and merchant segments.
Customer Retention: Reduction of churn rates, increased NPS, and higher customer lifetime value.
Team Development: High employee engagement and retention in revenue functions.
Innovation: Launch of new products, services, and go‑to‑market strategies.
Strategic Partnerships: Number and quality of new alliances and major wins.
Benefits
Health Care (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer‑Matched Retirement Plan
Employee Stock Purchase Plan
Short‑Term and Long‑Term Disability
Infertility Treatment, Adoption, and Surrogacy Assistance
Tuition Reimbursement
Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnicity, marital status, sexual orientation, gender identity, pregnancy, genetics, veteran status, or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
deluxecareers@deluxe.com .
#J-18808-Ljbffr
Position Overview The Chief Revenue Officer (CRO) – Deluxe Merchant Services is responsible for overseeing and driving all revenue-generating functions. This role reports directly to the Deluxe Merchant Services President and is a key member of the leadership team, collaborating closely with operations, finance, product, and other business leaders. The CRO will develop and execute comprehensive strategies to accelerate growth, optimize the customer lifecycle, and achieve revenue objectives. They will integrate sales, marketing, partnerships, and customer success to create a cohesive revenue engine in a rapidly evolving payments and financial landscape.
Key Responsibilities
Revenue Strategy & Leadership:
Design, articulate, and implement a comprehensive revenue strategy aligned with short‑ and long‑term objectives.
Set clear revenue targets, KPIs, and performance metrics in collaboration with the executive team.
Analyze market trends, competitor activities, and emerging technologies to maintain a competitive edge.
Cross‑Functional Integration:
Lead and unify sales, marketing, business development, and customer success under a common vision.
Foster alignment through effective communication, joint planning, and collaborative execution.
Bridge product, technology, and revenue teams to ensure market fit and commercial success.
Sales Leadership:
Oversee national sales teams, direct sales operations, and provide hands‑on leadership for high‑value accounts.
Develop robust sales processes, forecasting, and territory planning.
Coach, mentor, and build a high‑performance culture that attracts and retains top talent.
Marketing Oversight:
Partner with marketing leadership to drive customer acquisition through data‑driven campaigns.
Implement brand positioning strategies to enhance market presence and equity.
Align marketing initiatives with sales and partnership goals for maximum impact.
Partnership Development:
Identify, negotiate, and close strategic partnerships with financial institutions and technology providers.
Build and nurture relationships with key clients, resellers, and stakeholders.
Evaluate new business opportunities, mergers, acquisitions, and alliances to support revenue growth.
Customer Success & Retention:
Champion a customer‑centric culture focused on exceptional service to merchants.
Develop programs to maximize satisfaction, retention, and cross‑sell opportunities.
Monitor feedback, anticipate needs, and proactively address issues to reduce churn.
Financial Management:
Oversee pricing models, discounting strategies, and revenue forecasting for profitability.
Collaborate with finance and operations on budgets, spend control, and cost‑to‑revenue optimization.
Report on revenue performance to the executive team with insights and recommendations.
Compliance & Risk Management:
Ensure compliance with regulatory standards and industry guidelines.
Identify and mitigate risks related to merchant services, fraud, and financial exposure.
Promote integrity across all revenue functions.
Industry Thought Leadership:
Represent the company at industry events and forums.
Translate insights into actionable business strategies.
Publish articles, webinars, and engage in public speaking.
Qualifications & Experience
Education:
Bachelor’s degree in Business, Finance, Marketing, or related field (Master’s or MBA preferred).
Experience:
Minimum 12 years of progressive experience in sales, marketing, and business development, with at least 5 years in a senior leadership role.
Deep familiarity with merchant services, payments processing, POS systems, and fintech.
Proven track record of scaling revenue in high‑growth, complex environments.
Skills and Competencies:
Strategic planning and analytical skills.
Inspirational leadership with cross‑functional team motivation.
Negotiation, influencing, and relationship‑building skills.
Proficiency with CRM and sales enablement technologies (e.g., Salesforce, HubSpot).
Adaptability to market changes and emerging technologies.
Excellent communication and presentation skills.
Deep understanding of the merchant customer journey from acquisition to retention.
Personal Attributes:
Results‑driven with an entrepreneurial mindset.
High integrity and ethical standards.
Collaborative, inclusive, and transparent leadership style.
Strong work ethic and resilience under pressure.
Key Performance Metrics
Revenue Growth: Achievement of annual sales targets and YoY increases.
Market Expansion: Successful entry into new markets and merchant segments.
Customer Retention: Reduction of churn rates, increased NPS, and higher customer lifetime value.
Team Development: High employee engagement and retention in revenue functions.
Innovation: Launch of new products, services, and go‑to‑market strategies.
Strategic Partnerships: Number and quality of new alliances and major wins.
Benefits
Health Care (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer‑Matched Retirement Plan
Employee Stock Purchase Plan
Short‑Term and Long‑Term Disability
Infertility Treatment, Adoption, and Surrogacy Assistance
Tuition Reimbursement
Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnicity, marital status, sexual orientation, gender identity, pregnancy, genetics, veteran status, or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability:
If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
deluxecareers@deluxe.com .
#J-18808-Ljbffr