Amazon
Field Service Engineer, PSO, Amazon Prime Air
In the Amazon Prime Air team, a Product Support Engineering (PSO) Field Service Engineer will troubleshoot and diagnose day‑to‑day problems within our ultra‑fast drone delivery operations, ensuring high technical reliability and driving continuous improvement of the drone system design.
Key Job Responsibilities
Investigate daily system performance for anomalies and deliver solutions to operations and maintenance team escalations.
Assist with launches of new operational sites and regions.
Lead cross‑functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements.
Use data‑driven insights to establish benchmark standards and reduce operational burdens.
Develop and maintain documentation for technical procedures.
Deliver measurable system behaviour improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers.
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners.
Basic Qualifications
Experience automating, deploying, and supporting large‑scale infrastructure.
Programming experience with a modern language such as Python, Ruby, Golang, Java, C++, C#, or Rust.
Experience with Linux/Unix.
Experience with CI/CD pipelines and build processes.
Knowledge of systems engineering fundamentals (networking, storage, operating systems).
Preferred Qualifications
Experience with distributed systems at scale.
Experience in aviation regulatory compliance.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation ranges from $116,300 per year in the lowest geographic market to $201,200 per year in the highest, plus equity, sign‑on payments, and other benefits as part of a total compensation package.
This position remains posted until filled. Applicants should apply via our internal or external career site.
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Key Job Responsibilities
Investigate daily system performance for anomalies and deliver solutions to operations and maintenance team escalations.
Assist with launches of new operational sites and regions.
Lead cross‑functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements.
Use data‑driven insights to establish benchmark standards and reduce operational burdens.
Develop and maintain documentation for technical procedures.
Deliver measurable system behaviour improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers.
Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners.
Basic Qualifications
Experience automating, deploying, and supporting large‑scale infrastructure.
Programming experience with a modern language such as Python, Ruby, Golang, Java, C++, C#, or Rust.
Experience with Linux/Unix.
Experience with CI/CD pipelines and build processes.
Knowledge of systems engineering fundamentals (networking, storage, operating systems).
Preferred Qualifications
Experience with distributed systems at scale.
Experience in aviation regulatory compliance.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Compensation ranges from $116,300 per year in the lowest geographic market to $201,200 per year in the highest, plus equity, sign‑on payments, and other benefits as part of a total compensation package.
This position remains posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr