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Insomnia Cookies

Shift Leader

Insomnia Cookies, San Francisco, California, United States, 94199

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As a Shift Leader at our San Fran store located at

362 Kearny St, San Francisco CA 94108 , you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Who We Are! Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. With an expanding footprint of over 300 stores globally, Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!

Sweet Shift Leader Perks

Flexible part‑time work schedules

Starting payrate of $21.50/hr

Pay‑on‑Demand (daily pay for your shift earnings)

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance for your furry loved ones

Job stability with a rapidly growing company

Growth/promotion opportunities

Fun, exciting team environment

Employee discount & FREE cookies with every shift!

What I’ll Do as a Shift Leader

Provide incredible customer service and quality products to all guests throughout their experience within our bakeries.

Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.

Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.

Support and work alongside the Cookie Crew.

Provide a safe, clean, working environment for guests and staff and adhere to safe food handling practices.

Manage cash handling and deposits.

Desired Skills / Experience

At least 1 year of working experience in a customer service focused role.

Point of Sale systems experience.

Outstanding communication, time management, and people skills.

Outgoing, friendly, patient demeanor.

Detail‑focused and results‑oriented.

Ability to lead by example and motivate others.

Ability to lift up to 40 lbs.

Legally eligible to work in the United States.

Must be 18 years or older to be employed.

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